Newsletter Module - Don't send Newsletter

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10/26/2010 3:54:02 PM
orlandomisael
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Newsletter Module - Don't send Newsletter

mojoPortal Version 2.3.5.3 MySQL
Operating System Microsoft Windows NT 5.2.3790 Service Pack 2
ASP.NET Version v2.0.50727 Running in Full Trust
Server Time Zone Eastern Standard Time
 

Dear Joe,

I have problem with the newsletter module, don't send the newsletter for the suscribers,

the contact form is working ok, but the news letther  not send email,.

 

 

 

 

 

10/26/2010 5:58:44 PM
orlandomisael
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Re: Newsletter Module - Don't send Newsletter

This is the log:

 

2010-10-26 17:51:40,593 INFO mojoPortal.Web.Global - Global.asax.cs Application_End
2010-10-26 17:51:53,593 INFO mojoPortal.Web.Global - Application Started.
2010-10-26 17:52:43,359 INFO mojoPortal.Web.WebTaskManager - deserialized WebTaskManager task
2010-10-26 17:52:43,515 INFO mojoPortal.Web.WebTaskManager - Queued WebTaskManager on a new thread
2010-10-26 17:52:43,671 INFO mojoPortal.Web.LetterSendTask - deserialized LetterSendTask task
2010-10-26 17:52:43,828 INFO mojoPortal.Web.LetterSendTask - Queued LetterSendTask on a new thread
2010-10-26 17:52:54,062 INFO mojoPortal.Web.LetterSendTask - started LetterSendTask task
2010-10-26 17:52:59,578 INFO mojoPortal.Web.WebTaskManager - started WebTaskManager task
 

10/27/2010 7:30:57 AM
Joe Audette
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Re: Newsletter Module - Don't send Newsletter

Make sure you have specified a from address for the email in the newsletter settings, typically it should be the same as the email address used for smtp settings otherwise if it seems to spoof a different email address the newsletter may be caught by spam filters.

Make sure you actually have verified subscribers with valid email addresses.

Hope it helps,

Joe

8/26/2011 10:34:33 AM
sorvik
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Re: Newsletter Module - Don't send Newsletter

Hi,

I have same problem and very same log ending with same last rows. But no emails are sent. But when i try send for preview it works fine and also there are no logs in event log. I've googled trying to find any more recommendations on forum but can't find something to help me. I checked smtp settings in all sections  of my webconfig and in site and subscription admin pages, everything looks correct and also mail send works from my custom form (using .net mail settings).

Also when i test subscription of anonymous users they are displayed as unconfirmed but, they never receive confirmation email and i do not see how to check it.

is there some way to turn on something like verbose logging? to see each step of mail send - that it actually called mail send and it succeeded or failed? may be my provider blocking something, may be mail send from threads may be, some other problem. please advise what else to check and debug in this situation.

i'm using v2.3.6.7 MySQL on dotnet 4.0

Regards,

Victor

8/26/2011 10:40:41 AM
sorvik
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Re: Newsletter Module - Don't send Newsletter

sorry for bothering, probably my provider make big delays in sending emails, i got one newsletter in about hour after i sent it.

But still - some logging would help or advice how to check if mails to anonymous subscribers are sent or not. 

Best,

Victor

8/26/2011 11:21:18 AM
Joe Audette
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Re: Newsletter Module - Don't send Newsletter

There is a send log in the newsletter feature where after sending you can see a log of who it was sent to, look at the list for previous editions where it shows the number sent is a link to the detail.

It will only send to confirmed email addresses.

Hope that helps,

Joe

8/26/2011 3:10:29 PM
sorvik
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Re: Newsletter Module - Don't send Newsletter

Thank you,

Can you please advise how to manually confirm emails? So far my main problem is that confirmation emails are not delivered, no errors in log. So what else could be wrong in my settings? I Use russian globalization setting and i see that the file with localized message is there but no email is received.

Regards,

Vctor

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