Form Wizard Pro - Form submission problem

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5/26/2010 12:32:07 PM
ahope577
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Form Wizard Pro - Form submission problem

Joe

Having some problems with Form Wizard Pro - I have successfully designed the form and it is appearing on the home page (simple 3 question poll) and can be viewed at support dot tsaadvet dot com

However I am not getting any data or seeing any errors in the log file 

I have tried submitting via Chrome and Firefox (wanted to eliminate browser problem) 

Any Ideas?

I send out a newsletter yesterday asking for input.... I should have checked the form but as this had worked in prior versions I had just assumed 

Once I discovered the problem I tried disabling SPAM blocking this did not resolve the problem

I have a single valid email address to receive submissions from

No Alias 

I have a single email address to receive Bcc from

Validation is not enabled and I am tracking from Google Analytics using /ospoll

Parent Page is Home

Security is set to All users view 

Help!

Thanks as always

Al

5/26/2010 12:54:59 PM
Joe Audette
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Re: Form Wizard Pro - Form submission problem

Hi Al,

Try removing the analytics tracking url you have entered in settings and see if that solves it.

Best,

Joe

5/26/2010 12:59:18 PM
ahope577
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Re: Form Wizard Pro - Form submission problem

Joe tried the suggestion of removing the tracking URL and recycled the app pool

Same result 

Thanks for the attention

Al

5/26/2010 1:02:51 PM
Joe Audette
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Re: Form Wizard Pro - Form submission problem

Can you try creating a form on a page all by itself and see if it works there? Trying to determine if something else on the page is interfering.

5/26/2010 1:20:10 PM
ahope577
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Re: Form Wizard Pro - Form submission problem

Joe 

Exported and imported to its own page - this worked 

Your theory must be correct about something else causing a problem

 

-----------------------------------------

On a side note when I went to import the form I did get the following error message -

Server Error in '/' Application

The Resource cannot be found 

requested URL: /FormWizard/FormEdit.aspx ----- shouldn't this be supportportal/formwizard/formedit.aspx as we are running in a virtual dir?

 

Thanks Al

5/26/2010 1:27:03 PM
Joe Audette
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Re: Form Wizard Pro - Form submission problem

Hi Al,

Possibly it is the Newsletter subscribe box on the same page causing some conflict with the validators, removing that one is the first thing I would try. 

You might also try different skins to see if it is skin related.

Let me know if any of those things turn out to be a factor.

I will look into the issue about running in a virtual directory and see if I can replicate the error.

Best,

Joe

5/26/2010 1:37:35 PM
ahope577
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Re: Form Wizard Pro - Form submission problem

Good guess Joe 

I removed the Newsletter subscription box and it worked straight away 

Thanks 

Al

5/26/2010 1:41:00 PM
Joe Audette
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Re: Form Wizard Pro - Form submission problem

Hi Al,

Thanks, that gives me what I need to try to reproduce it and fix it. 

I'm close to a new release of mojoPortal and plan to follow up soon after with a minor update to Form Wizard so I'll make sure these get fixed.

Best,

Joe

5/26/2010 1:46:03 PM
ahope577
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Re: Form Wizard Pro - Form submission problem

No problem Joe

Thank you for your quick attention 

Al

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