Does mojoPortal include a way to capture end user comments/suggestions?

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4/19/2010 12:42:23 PM
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Does mojoPortal include a way to capture end user comments/suggestions?

Greetings,

It is not easy to get information from the web site about what this CMS does or does not do.

Can someone please tell me whether or not there is any user commenting functionality included or available with mojoPortal? If there is, where can I find all the details?

We need some way for users to make suggestions, comments and/or rate page content. However, this is NOT a blog we are contemplating, but rather a Help/Support web site.

Also, where can one see examples/demo sites implemented with mojoPortal, ideally that also have some feedback mechanism.

Many thanks.

regards,

Steven
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4/19/2010 1:28:23 PM
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Re: Does mojoPortal include a way to capture end user comments/suggestions?

Hi Steven,

Currently we have comments in the blog and we can also attach comments to the bottom of any CMS page using external comment systems like IntenseDebate and Disquss. The blog also has an internal comment system but it isn't the greatest.

I have it on my road map to make a better internal comment system that can be re-used in multiple features, then I will replace the one in the blog with the new one.

We have a content rating system where users can rate content, it is integrated in the blog and the html content feature and is enabled in the feature instance settings.

You can also collect user feedback using the included contact form, poll, and survey features or for more advanced forms and surveys you can buy my add on product Form Wizard Pro.

You can also try out features on our public demo site to get a better idea of what the capabilities are.

Here is a list of some mojoPortal sites.

There is nothing included in mojoPortal that specifically supports help desk functionality, eventually I plan to build an add on product for project management and issue tracking but for now you would have to build a custom feature yourself.

Hope it helps,

Joe

4/19/2010 1:57:12 PM
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Re: Does mojoPortal include a way to capture end user comments/suggestions?

Thanks for getting back to me on this.

Seems the 3rd-party IntenseDebate and Disquss both have issues, to judge from the "intense debate" between the two, and their relative flaws being "discussed." Are these the two major players? Nothing better out there?

When you say "we have comments in the blog" what do you mean? There is commenting functionality if you are creating blog posts in mojo, but not if you are just making pages? By "html content feature" do you mean just plain content that is not a blog? As noted, we have no interest in blogging, just plain web pages, although I suppose regular content can also be put into a "blog" page, right?

Anyway, we are not looking for any kind of "Help Desk" or issue ticketing, just a web site used for support purposes, with the opportunity for users to provide feedback or make a suggestion on each page's content.

Apart from mojoportal, expressionengine, impresscms, phpwebsite -- are you aware of any other feature rich web cms out there?

Thanks again.

Steven

4/19/2010 3:16:08 PM
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Re: Does mojoPortal include a way to capture end user comments/suggestions?

We have an internal comment system in the blog that can be used for comments in the blog. The blog is just one feature that plugs into mojoPortal and is included with mojoPortal, it has a comment system but it is specific to the blog not re-useable elsewhere in mojoPortal because it is in blog specific tables in the db. The plan is to build a better comment system that will be a sub system of mojoPortal so we can consume it at the feature level and use it for any feature. The blog has a choice between internal comments, intense debate or disquss based on settings.

Other than that we do not have any internal comment system built yet but plan to have one as mentioned on our road map and discussed above. So there is not cmments available at the page level currently except for a choice between external comment systems intense debate or disquss. I use IntenseDebate on the blog on this site. It seems pretty good to me and I've been thinking about enabling it on some of my documentation pages.

So in other words even though we have not yet built our internal general purpose comment system, it was easy enough to go ahead and make the external comment systems available at the page level, so that is what we have today.

Hope that answered you more clearly.

Best,

Joe

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