Portal freeze when editing

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This is the place to report bugs and get support

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3/22/2010 4:07:28 AM
KentS
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Portal freeze when editing

Hello!

Just suddenly last week one of my web admins compalin that it takes forever to edit a text in Mojoportal and today another wwb admin called about the exact same problem on a completely different site on a different server.
The first site runs 2.3.2.9 MSSQL and the second one 2.3.3.9 MSSQL.

I have now changed the editor to plain text and then it seems to work, I have tried iisreset on the server and the problem is still there.

Both machines are Windows 2008 R2 servers.

Any ideas what could cause that?

/Kent

3/22/2010 4:23:56 AM
Asad Samarian
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Re: Portal freeze when editing

Hi Kent,

I had this problem on all my site for first time. My Control panel is HELM4. I change the application pool to an other option then I return to first option. By do it site work again.

Hope Helps.

Asad,

3/22/2010 4:28:55 AM
KentS
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Re: Portal freeze when editing

Hmm - sorry dont understand - what is HELM4?

 

/Kent

3/22/2010 4:35:31 AM
Asad Samarian
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Re: Portal freeze when editing

Hi,

How you can access to your web site hosting?

3/22/2010 4:36:50 AM
KentS
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Re: Portal freeze when editing

Oki - thanks - I´m hosting the servers myself so I did´nt understand it.

3/23/2010 7:05:05 AM
Joe Audette
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Re: Portal freeze when editing

Hi,

If changing the app pool and then changing it back solves the problem as Asad has said, then it probably means that you (or Asad) have a .NET 1.1 app on the same machine and using the same app pool. You must not use the same application pool for 1.1 .NET apps as for 2.0 and up. Maybe the 1.1 app is rarely used but when it is used it causes the app pool to hang and therefore hangs the mojoportal app. You should put all the 1.1 .NET apps on your machine into one app pool but make a new app pool for other .NET apps 2.0 and above.

Hope it helps,

Joe

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