mojoPortal Version 18.104.22.168 MSSQL
Operating System Microsoft Windows NT 6.3.9600.0
ASP.NET Info 4.0.30319.42000 Running in Full Trust
Server Time Zone Pacific Daylight Time
Server Local Time (GMT -7) 13/10/2015 04:29:50
Greenwich Mean Time (GMT/UTC) 13/10/2015 11:29:50
Since upgrading to 22.214.171.124 my multi-site installation has been having problems with the application pool stopping. Previously I never had any such problem. I have raised several tickets with Arvixe and asked if it's possible to have the application pool restart automatically. After being told that they had done this, I have now been told the following:
"We don't support having the application pool auto-restart at this time. Please note that the issue is not with the Server, the issue is that your application is hitting its memory limit and causing the application pool to stop or recycle.
You would need to have your developer look into reducing the applications memory footprint. "
I have tried looking at the system log, but nothing has been added since September 25th. I have cleared the log to see if it will capture anything else.
Any idea what the problem may be? Arvixe seem to be having big problems with their support at the moment - servers going down daily for emergency maintenance, tickets going unanswered for days on end, the discussion board disabled (presumably to stop customers complaining about the poor service)