Server Error Has Occurred

This is the place to report bugs and get support. When posting in this forum, please always provide as much detail as possible.

Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum, do not report it as a bug.

This is the place to report bugs and get support

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

  • What operating system were you running when the bug appeared?
  • What database platform is your site using?
  • What version of mojoPortal are you running?
  • What version of .NET do you use?
  • What steps are necessary to reproduce the issue? Compare expected results vs actual results.
Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum.
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12/11/2014 3:07:31 PM
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Total Posts 17

Re: Server Error Has Occurred

Is there any cost associated with upgrading the package itself, outside of hiring someone to assist?

12/11/2014 3:12:38 PM
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Total Posts 18439

Re: Server Error Has Occurred

no, mojoportal has always been free and is still free. if you have any of our add on products you would want to upgrade those at the same time, but I don't see any purchase history on your account so I'm guessing you just have mojoportal and not any add on features. even our add ons have free upgrades for those who purchased them

if you have any custom features you coded yourself or any 3rd party features, upgrading mojoPortal could break those features

12/11/2014 3:22:36 PM
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Total Posts 17

Re: Server Error Has Occurred

This is the employee portal for a division of the Dallas County College District. I came on about two years ago as the web developer and mojoPortal was new to me.

I have not made any changes and/or upgrades to it during my time managing it, so I would assume we are running a "stock" version of it without any addon features.

How do I go about upgrading and is there a way to make a full backup of the site before doing so?

Let me check and see if GoDaddy has an option to create a full backup of the site.

12/11/2014 3:30:48 PM
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Total Posts 18439

Re: Server Error Has Occurred

we have upgrading information here, the i7media guys also have an article the ultimate mojoportal upgrade guide. my guess is you are on an old version of .net and would need godaddy to migrate you to .net 4.5 if you want to stay hosted there

12/11/2014 3:46:20 PM
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Total Posts 17

Re: Server Error Has Occurred

Okay, it looks like this hosting package may be .net 3.5 although for some reason it says:

.NET Runtime Version    Pending Setup

 

To the right it says:

Your current hosting plan does not support version 4.0 of the .NET runtime. To enable version 4.0, upgrade your plan to Go Daddy Web Hosting™ through My Account.

12/11/2014 3:57:13 PM
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Total Posts 18439

Re: Server Error Has Occurred

its complicated because there exists .NET 4 and .NET 4.5, you need 4.5 but in one sense 4.5 is still considered 4.0 runtime, so it is not clear what you will get

also once you move your current site to 4.5 hosting it will immediately be broken because there are things in the web.config file for 3.5 which are not compatible, explained in the 10th item on our faq

I'm not going to be able to help you step by step, I highly encourage you to get help from someone experienced, I'm not available myself and the only ones I know that I can recommend with confidence to be able to solve each problem as it comes up in your upgrade is the i7media guys

12/14/2014 8:04:18 PM
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Total Posts 2209

Re: Server Error Has Occurred

Hi,

Have you been able to get your site migrated to .net 4.5 hosting? If you need any help, give me a shout at joe (at) i7media [dot] net.

Thanks,
Joe D.

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