A few days ago mojoportal.com finally got accepted into the woopra beta program. If you haven't heard of woopra, you really should check it out. I've only been using it for a few days but I'm already addicted and I think anyone who has a web site that is important to them and particularly anyone with an e-commerce web site will find this tool to be awesome.
I'm using it in addition to google analytics. The big advantage it has over google analytics is the way they make it possible to see clearly how individual visitors are using your site in real time (or close enough to it). You can see a lot of information about each visitor, what country they are in, if they arrived at your site as the result of a search, you can see what they were searching on that led them to your site, you can see the sequence of pages the visitor has looked at. In short its just brilliant!
I've always been addicted to keeping tabs on how many visitors are on my site at any given moment. I used to frequently check my community page, which gives a little chart showing how many people are online and who is logged into the site.
Woopra takes it to a whole new level for me, now I not only know how many people are on the site but also what they are looking for, have looked at, how they arrived. I have a secondary machine with a separate monitor and I pretty much keep the woopra running all day on that screen while I work. It gives me the feeling as if I were running a brick and mortar store. I can see the people walk in and look around and get a good idea of what they are looking for or interested in. In fact if I wanted to, woopra has a built in web chat feature (see the "start a conversation" links next to each user in the screen shot), so if someone is looking at a product page I could prompt them and ask if they have any questions, very much like a real store where people offer help. All of this is giving me better insights about how users interact with my site.
If you have an important web site you really ought to sign up for woopra, it may take a while before they accept your site as they are scaling up gradually but the sooner you get on the list the better.