Password Reset permissions

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2/16/2012 2:22:41 PM
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Password Reset permissions

Are Administrators the only ones that can reset passwords?

 

I hate giving our helpdesk team Admin rights just so they can reset passwords for users if they call in at night.

 

Is there a way to grant this right to another group, like Role Administrators?

 

2/16/2012 2:28:32 PM
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Re: Password Reset permissions

Create a role for your helpdesk and add that role to the "Roles that can manage users" option under Administration > Permissions.

If you have an older version of mojoPortal, that will be in Administration > Site Settings > Security (tab)> Permissions (tab)

HTH,
Joe D. 

2/16/2012 2:39:03 PM
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Re: Password Reset permissions

Thank you!

 

I gave them Roles that can create users and roles that can look up users and it works.

 

thx.

2/16/2012 2:40:28 PM
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Re: Password Reset permissions

You might also want to consider implementing Active Directory/LDAP authentication, if your network has the appropriate infrastructure.

2/16/2012 2:51:09 PM
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Re: Password Reset permissions

You must have a version that over a year old because the "Roles that can manage users" option was added in March 2011. Upgrading isn't difficult and there have been a lot of new features added in the last year. 

To find your version, go to Administration > System Information.

HTH,
Joe D. 

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