all my Mocha-hosted sites are down

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12/7/2010 7:24:02 PM
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Re: all my Mocha-hosted sites are down

Well, that sounds highly do-able; I have mojo.crypticsites.net, mojoskins.crypticsites.net (where I test things), and blog.crypticsites.net -- I had been waiting to put anything at just-plain crypticsites.net until I had learned how to do a manual install of *some* ASP.NET CMS, and guess what, I've finally learned to do just that with mojo -- in fact I *just* did the manual install of 2.3.5.5 at crypticsites.net -- one of those which are down, alas -- so theoretically, I could run the subdomain sites off that one mojo installation -- since all those subdomains are active at my host.  I guess it's just the terminology which sometimes confounds me with this ASP.NET stuff.  But, my host uses dotnetpanel, which forces you to create a domain for any type of domain you want hosted there, whether top-level or sub, then it forces you to "create web site" to have anything at that domain's address -- a sort of "provisioning," I suppose -- so yeah, I guess all those subdomains qualify for "hosting company has entries in their published DNS for each of your subdomains".

If I can get that setup, it would sure simplify doing version upgrades -- do it once, instead of once for each site!  It would also greatly reduce my disk space needs, for future consideration in choosing a host.

Thx!

Andria

12/7/2010 8:02:52 PM
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Re: all my Mocha-hosted sites are down

Hi Andria,

DotNetPanel doesn't really require you to use a "domain" type for all domains but your host probably set up DotNetPanel (DNP) to only give you the "domain" option. Depending on the version of DNP, you should be able to specify your subdomains as "Web Site Pointers." "Web Site Pointers" are added by clicking the Websites link in the menu on the left of your control panel and then selecting the Website from the list. You should see a button that reads "Add Web Site Pointer." 

If you can't use a sub-domain or full domain as a "Web Site Pointer," you need to get your host to allow you to create "Domain Aliases" or "Domain Pointers" (DNP used pointers for a while and then switched to aliases). Once you have a "Domain Alias" you can use that as a "Web Site Pointer."

To match things up to the documentation here on mojoPortal, a "Web Site Pointer" in DNP-speak is really a host-header or a binding. It really would be nice if everyone used the same terminology but then the Marketing guys would be out of jobs.

As a side-note, DotNetPanel was release as OpenSource back in April '10 and renamed to WebSitePanel. You can find documentation on it here: http://www.dotnetpanel.com/documentation/ and here: http://websitepanel.net.

I implemented DotNetPanel/WebsitePanel at my hosting and mojoPortal design company, i7MEDIA (http://i7media.net), a few years and my customers really like it. I am working on some nice videos for customers to use for help with the control panel but, we really push customer service and try not to just point people to knowledgebase videos or articles.

HTH,
Joe D.

12/7/2010 8:27:39 PM
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Re: all my Mocha-hosted sites are down

Hmm, yes, it's actually "WebSitePanel," but I got that link to the docs for it, so just identified it as "dotnetpanel".  There doesn't seem to be anyway of having a site there without having a domain for it, whether TLD or sub.  In the domain admin, the only type of "alias" offered is the instant alias for use when the DNS hasn't yet resolved.  However, in the Website admin, I do see a link for "create website pointer," but never had any understanding of what that was for, so have left it strictly alone.  At the moment, although I can access my websitepanel admin, since the sites are down at the server, the website admin page is useless -- the domains aren't resolving to anything until they get that server back up.  It doesn't appear too likely to be happening this evening, so I guess I have to find another book to read, to keep from having a serious connimption fit -- my family hates it when my sites are down, I'm unbearable to be around. angry

Yeah, I could go work on my Joomla sites, but after getting used to Mojo, Joomla feels like... hmmm, like trying to cook dinner with my teeth, while blindfolded... Seriously, that whole "backend admin" thing seems a lot like those robot arms they use to deal with deadly microbes, in the movies.  cheeky  There needs to be something as transparent as Mojo for the Linux environment.

Andria

12/8/2010 3:51:59 AM
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Re: all my Mocha-hosted sites are down

Andria,

 

I use Planet Small Business for all my hosting; great price and reliability, and terrific customer service. You might add them to your consideration list - I've very much appreciated their services.

12/8/2010 9:02:52 AM
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Re: all my Mocha-hosted sites are down

Well, Mocha is still down this morning, so it's going on 36 hours now.  I told them that if they can't get my sites online by 11am EST, which would be right around the 36-hr mark for the outage, then I'd like a refund of the 11 months left on my account.  Not really sanguine that they'll go along with that, but maybe the BBB can convince them that it's in their own best interest, marketing-wise.

I think I have to go with Arvixe; I scoped out their plans a little more, and I could get a year for $72, which ends up being about the same as what I paid Mocha; that's for the 6-domains plan, but I only own 7, and have 2 or 3 of them at my Linux host, so 6 would do me nicely; no plans to add any, anytime soon, but to develop the ones I have already.  I also ascertained that I could get a 6 month plan for $42, which is much to my liking whenever I try out a new host -- if it's not a good fit, I'm not committed for a longterm contract.  In fact I did exactly that, with Mocha; had a 6-month in which I determined that they seemed alright in terms of server speed and the "unlimiteds" (disk, BW, and since I upgraded, domains and dbs) -- I figure it's worth it to pay a bit more per month, to find out if a host is suitable for my needs, but during that initial 6-month with mocha, there were no outages, so I never had a chance to see how they responded to emergencies -- not well at all, I'm now finding.  My linux host, Hobersoft, suffered a DDOS thing at one point, and they had everything pretty much back to normal well inside a 24 hr time frame, and in the past with them, when I've noticed a problem with a slow server, they volunteered to move my site to another server for me, and get it done inside 12 hrs, so maybe I'm just spoiled with their above-and-beyond customer svc.  Anyway, Arvixe seems to offer the most for the low end, and it's certainly helpful that they're apparently very conversant and experienced with things Mojo.  I may end up just having to eat this year's investment with Mocha, but maybe, just maybe, I can manage the $42 for a 6 month with Arvixe.  Or who knows, maybe Mocha will pull their thumb out and get my sites back online before I'm forced to any such conclusion.  I guess stranger things have happened.

Bummed out and at loose ends with no sites to work on...

Andria

12/9/2010 4:13:21 PM
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Re: all my Mocha-hosted sites are down

Well, the outage is now over 60 hours, so I am forced to find a REAL host.  Arvixe seems to be the only other one I can afford, so I have some questions for Rick Hubka, the Arvixe liaison guy:

1) if I get the "pre-installed Mojo," are the files still accessible for me to tweak different things about the installation?  for instance, I always turn all CSS caching off, because I'm always tweaking the design.  I ask this because at another host I tried, if you used their autoinstaller to install anything, you couldn't then access the actual files of the auto-installed program, which of course is highly unsat to someone who likes to tweak as much as I do.  I also like to tweak the gridview css, to have it match my site more perfectly.  I can always install Mojo myself, if the pre-install is going to cause me any problems in my tweaking.

2) in the event of a major calamity such as that which has happened this week at Mocha, what happens at Arvixe?  Mocha has informed me that the server is crashed, the entire file structure corrupted beyond recovery, and they are trying to re-build the entire server contents from a backup -- but I really don't believe that should take more than 60 hrs, do you?  (and I had to DRAG that info out of them, late last night, but I still can't get my sites back, even though I told them I'd do my own restore from my own backup -- they just won't communicate with me).  I've tried a lot of hosts in the last 11 yrs, but this crap from Mocha just defies belief.  I'd like to think that other hosts do a bit better, and my own experience says Mocha truly is crap, but I wanted to make sure before jumping out of this frying pan, potentially into another or the fire itself.  I'm too broke to throw away money.

3) is there anything I can do to get my domain which is hosted at Mocha, if they won't give me the EPP authorization code?  Once I commit money to another host, I'll want to move EVERYTHING, including that domain, but the EPP code is not shown, I have to ask them for it, and considering I can BARELY get them to respond to me at all, what is my recourse if they won't give me the EPP?

Thx, Hope you can advise me!

Andria

 

12/9/2010 6:27:41 PM
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Re: all my Mocha-hosted sites are down

Hi Andria

Down for 60 hours.  Dam.  I have been down longer than that with other hosting, so I feel your pain.

1) Because you know how, I would just install it myself.  Either way, you will have full access via Control Panel File Manager and FTP to change any and all mojoPortal files.  Having them pre-install is really for know nothing beginners.

2) In the event of a major failure - That is a tough question.  Any hosting company can have these.  The big difference between hosting companies here is the expertise level of their staff and the availability of recovery hardware/software when it happens.  I have not been through a disaster with ARVIXE so I can not speak on how they handle it.  However, I am getting to know some of the staff there and I can say that they really know what they are doing and are very committed to excellent Customer support.  I also know they really want to have a long and good reputation with the mojoPortal Community and would not make the mistake of putting that reputation in jeopardy.

I would like to say that for $5.00 or $8.00/month we should not expect immediate backup/restore with a high end redundant hard disk system.  8 to 12 hours recovery on a major hard disk disaster would seem more acceptable for this kind of money.

3) Mocha has a process listed for transferring DNS names here.  If you can Login to their billing and support system hopefully you could just re-point the domain names for now and deal with the ERP key ongoing.

Hope this helps

12/9/2010 8:18:25 PM
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Re: all my Mocha-hosted sites are down

Ok, that's cool on the Mojo install; now that I know how to get the connection string that Mojo wants, it's a piece of cake -- but when I started, yes, I would have loved it, though the Webapps Gallery does a pretty good job too, for newbies.

After 11 yrs online, unfortunately I'm all too aware that sometimes, fecal matter does indeed occur, it's just the nature of the beast -- and yes, the difference is in how the host responds to it -- when Hobersoft got that massive DDOS at one point, they had things so-so within 12 hrs, and fully restored within 24, and then implemented something new to prevent it from happening again, I don't know exactly what, but it seems to have worked.  And you're right, and I don't expect immediate restoration on that type of low-end account, but at least some notice, communication about the problem and how long, realistically, it might take to put it right -- I'm accustomed to that sort of tech support with Hobersoft, and even something close to that with other hosts I've used (so I can easily see how Mocha is dropping the ball!).

You're right, I will have to wait anyway about moving that domain name to another registrar, because I just moved it 10/14 -- so it would have to be about 12/15 or so to be past the 60-day limitation.  Since I will be signing up for a 6-month account, it would come up for renewal in June, so to take advantage of Arvixe's free domain registration for the acct, I will move from directNic one of my domains which comes up for renewal in June.

Thx!

Andria

12/9/2010 9:00:17 PM
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mojoPortal Community Expert

Re: all my Mocha-hosted sites are down

Just some quick Control Panel advise...

In Control Panel under Web Site click on the name hyperlink for your Web Site Name which displays details.
Then click on the "Extensions" tab and and under ASP.NET select "4.0 Integrated Pipeline" and click "Update"

To create your  database...  again in Control Panel under Web Site click on the left menu item database > SQL Server 2008.
First Create a database User under "SQL Server 2008 Logins" at the bottom.
Then click the "Create Database" button.  Give the database a name and check the box for the new User you just created.  Click "save".

Here's a sample connection string for the user.config file for mojoPortal on Arvixe.
<add key="MSSQLConnectionString" value="server=localhost;UID=mojouser_xx;PWD=island_xx;database=mojoPortal_xxx" />

Happy Hosting

12/10/2010 1:24:03 AM
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Re: all my Mocha-hosted sites are down

Then click on the "Extensions" tab and and under ASP.NET select "4.0 Integrated Pipeline" and click "Update"

Ok, I have a question about that.  In order to get the benefit of all the work I've already put into my skins site, I'd like to upload all the files for it, which is version 2.3.4.3, which I don't think was updated yet for 4.0, unless I'm mistaken?  I thought that was a fairly recent improvement.  Then of course, I'd want to upgrade the site to 2.3.5.5, once I have all the data back online, and I know there is a 4.0 deployment release for 2.3.5.5, so could I then turn on the 4.0 integrated pipeline feature?  I'm guessing this might have some improvements, maybe to operating speed or something.

I also have the db backup for that site -- edited: I figured out how to restore the db in the websitepanel!

Still an ASP.NET newbie, sort of... surprise

Andria

PS: the 'websitepanel' is a vast improvement over Mocha's; it makes the website when you create the domain, you don't have to do it manually!  And the whole signup and setup was quick and painless, even the necessary emails for hosting setup and domain reg transfer came thru at virtually lightening speed.  I wish I'd known about Arvixe before I got into that mess at Mocha. crying

12/10/2010 3:41:26 AM
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Re: all my Mocha-hosted sites are down

Ok, this question again pertains to this difference between 3.5 and 4.0 deployment files.

I have managed to download a backup of the database for my blog, which was, I'm almost certain, the last pre-2.3.5.5 site I installed; I'm pretty sure it's 2.3.5.4.  At mocha, this was not 4.0, I'm pretty sure it was 3.5.  So, to install the correct files to match the database, do I need to also use the 3.5 deployment files, or does it matter which files -- is there some matching necessary, to the database?  So, at Arvixe, do I want to use the 4.0 integrated pipeline, or 2.0, or 2.0 integrated pipeline.  All these designations mean absolutely nothing to me, so I really need advice here -- since I have the db backup for this site, if I can get the correct version of the files installed, I think I can get this site back just as it was.

Wallowing in and despairing of my ASP.NET ignorance...

Andria

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