URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

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This is the place to report bugs and get support

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

What operating system were you running when the bug appeared?
What database platform is your site using?
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What steps are necessary to reproduce the issue? Compare expected results vs actual results.

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9/6/2010 7:02:55 PM

capitalguy

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URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

Object reference not set to an instance of an object.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.NullReferenceException: Object reference not set to an instance of an object.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[NullReferenceException: Object reference not set to an instance of an object.]
mojoPortal.Web.FeedUI.FeedCache.GetRssFeedEntries(Int32 moduleId, Guid moduleGuid, Int32 entryCacheTimeout, Int32 maxDaysOld, Int32 maxEntriesPerFeed, Boolean enableSelectivePublishing) +1360
mojoPortal.Web.FeedUI.FeedManagerModule.GetEntriesTable() +87
mojoPortal.Web.FeedUI.FeedManagerModule.BindRepeater() +58
mojoPortal.Web.FeedUI.FeedManagerModule.Page_Load(Object sender, EventArgs e) +97
System.Web.UI.Control.OnLoad(EventArgs e) +99
System.Web.UI.Control.LoadRecursive() +50
System.Web.UI.Control.LoadRecursive() +141
System.Web.UI.Control.LoadRecursive() +141
System.Web.UI.Control.LoadRecursive() +141
System.Web.UI.Control.LoadRecursive() +141
System.Web.UI.Control.LoadRecursive() +141
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +627

--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.3615; ASP.NET Version:2.0.50727.3614

9/7/2010 6:43:05 AM

Joe Audette

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Re: URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

That error doesn't really give any clues to the problem. Please provide steps that produced this error including what feed urls you configured.

If the feed is crashing it that bad you may need to go into the mp_RssFeeds and delete the bad feed manually.

9/7/2010 12:43:15 PM

capitalguy

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Re: URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

Joe,

The problem occurs whenever you hit clear the feed cache from the feed manager.

I am going on tv with a semi function site. I have done a complete re install and am starting from scratch.

Also, the sts form wizard installed with the no problem. The new sts-event calander crashes the site whenever installed.

9/8/2010 5:53:18 AM

Joe Audette

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Re: URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

Hi,

The problem occurs whenever you hit clear the feed cache from the feed manager.

Not for me it doesn't, that is why I asked what feed urls you are using. It must be something bad in the feed that it isn't handling correctly. I need the bad feed url so I can produce the error and diagnose it.

The new sts-event calander crashes the site whenever installed.

please start a new thread about that problem and post the error detail. Re-installing, you possibly used the wrong versions of the dlls for Event Calendar Pro, it includes versions for 3.5 and 4.0 .NET and you must make sure to sue the correct ones.

Best,

Joe

9/8/2010 9:02:20 AM

capitalguy

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Re: URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

http://feeds.pinkfashionista.com/google/wiCw

http://feeds.pinkfashionista.com/GoogleAlerts-Sponsorships

http://feeds.pinkfashionista.com/GoogleAlerts-FashionVideo

9/8/2010 9:31:55 AM

Joe Audette

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Re: URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

Hi,

I was able to reproduce the problem on my local machine using the first feed.

The problem is that the feed is not valid RSS and is missing the expected Channel element. I've added handling for this error so in the next release of mojoPortal it won't crash the page and will handle this more gracefully, but really the cause of the problem is that the feed is not valid. You can check the validity of the feed with the w3c feed validator.

For now the only thing I can think of is that maybe you could use something like Yahoo Pipes to consume the bad feeds and output a new feed that adds the channel and then use the output feed in feed manager. Other than that stay away from bad feeds until the next release of mojoPortal.

Best,

Joe

9/8/2010 9:36:57 AM

capitalguy

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Re: URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

Thanks Joe,

Since all my feeds are being re-processed through feedburner , do you think the issue is might be solved by having feedburner settings to smartfeed or convert feeds to rss 2.o . My current setting is the latter.

9/8/2010 9:40:38 AM

Joe Audette

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Re: URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

I'm not sure, its worth a try tweaking any of the feedburner settings and see what happens. Really I'm kind of surprised that feedburner outputs feeds that don't validate. The Feed manager can also handle Atom feeds so if they have an Atom option you might try that as well.

Hope it helps,

Joe

9/8/2010 9:50:11 AM

capitalguy

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Re: URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

Yup,

All of our feeds even the blogs on our site we pass through Feedburner. If you don't mind me asking what your settings are on feedburner?

Do you have the boxes for smartfeed or convert feed checked?

9/8/2010 9:56:49 AM

Joe Audette

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Re: URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

yes, I have smart feed enabled, but I suspect it has more to do with the input source of the feed, the RSS feed from the blog is valid RSS and that is what is the input for my feedburner feed.

9/8/2010 9:59:20 AM

capitalguy

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Re: URGENT HELP. I am down and I am to be on TV on Tuesday afternoon

The ones are my site right now, until i put our blogs back up are coming from google alerts.

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