Contact Form Problem

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4/3/2009 9:48:50 AM
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Contact Form Problem

After upgrading to mojoPortal 2.2.9.6, I have noticed that any emails sent from the contact form now display "noreply@mydomain.com" (which is the site email from address in the settings - actual address changed for privacy) instead of the email address the sender enters.

However, when I view the messages from the web page, the sender's email address is associated with the message.

Is there a way to change this back to having the sender's email address used as the "From" field? On my site, these messages are often questions which do require a reply.

Lorien

4/3/2009 10:16:38 AM
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Total Posts 18444

Re: Contact Form Problem

Hi Lorien,

If you receive the email and click the reply button for the email you will see it does correctly reply to the address the user submitted because we use the user supplied email for the "replyto" address.

The problem with using the user entered email as the "from" address (as we once did) is it can make the email look like spam. Many spam filters will check that the from address corresponds to the DNS mx record for the domain of the from address. If it does not match it can flag the message as spam. Spoofing the from address is the most common indicator of spam. In fact some email providers will not let you send mail if the from address does not match the email account being used to send the mail.

So generally all email from the site should be from the same email account used to send email, so the site settings from address should be the same address as the smtp user email account. The "replyto" address can be different than the from address and works as expected without any spam blocking issues.

Hope it helps,

Joe

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