Contact Form Problem

This is the place to report bugs and get support. When posting in this forum, please always provide as much detail as possible.

Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum, do not report it as a bug.

This is the place to report bugs and get support

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

  • What operating system were you running when the bug appeared?
  • What database platform is your site using?
  • What version of mojoPortal are you running?
  • What version of .NET do you use?
  • What steps are necessary to reproduce the issue? Compare expected results vs actual results.
Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum.
This thread is closed to new posts. You must sign in to post in the forums.
4/3/2009 9:48:50 AM
Gravatar
Total Posts 20

Contact Form Problem

After upgrading to mojoPortal 2.2.9.6, I have noticed that any emails sent from the contact form now display "noreply@mydomain.com" (which is the site email from address in the settings - actual address changed for privacy) instead of the email address the sender enters.

However, when I view the messages from the web page, the sender's email address is associated with the message.

Is there a way to change this back to having the sender's email address used as the "From" field? On my site, these messages are often questions which do require a reply.

Lorien

4/3/2009 10:16:38 AM
Gravatar
Total Posts 18439

Re: Contact Form Problem

Hi Lorien,

If you receive the email and click the reply button for the email you will see it does correctly reply to the address the user submitted because we use the user supplied email for the "replyto" address.

The problem with using the user entered email as the "from" address (as we once did) is it can make the email look like spam. Many spam filters will check that the from address corresponds to the DNS mx record for the domain of the from address. If it does not match it can flag the message as spam. Spoofing the from address is the most common indicator of spam. In fact some email providers will not let you send mail if the from address does not match the email account being used to send the mail.

So generally all email from the site should be from the same email account used to send email, so the site settings from address should be the same address as the smtp user email account. The "replyto" address can be different than the from address and works as expected without any spam blocking issues.

Hope it helps,

Joe

You must sign in to post in the forums. This thread is closed to new posts.