New user registration - Update does not redirect

This is the place to report bugs and get support. When posting in this forum, please always provide as much detail as possible.

Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum, do not report it as a bug.

This is the place to report bugs and get support

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

  • What operating system were you running when the bug appeared?
  • What database platform is your site using?
  • What version of mojoPortal are you running?
  • What version of .NET do you use?
  • What steps are necessary to reproduce the issue? Compare expected results vs actual results.
Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum.
This thread is closed to new posts. You must sign in to post in the forums.
11/21/2008 3:09:59 AM
ldctaylor
Gravatar
Total Posts 88
View Posts

New user registration - Update does not redirect

Hi Joe,

When a new user registers, they are redirected to a screen that says "Registration Complete" and are asked to press "Continue". When they press "Continue", they're taken to "My Account" and prompted to update their newsletter preferences.

When they press "Update", the screen doesn't return to the home page, they remain on the same page. I am not sure if this is a bug or the way it was designed? From a usability perspective, it's a bit confusing as the user isn't sure where they are supposed to click next, and whether the changes were saved. I feel it would benefit from having a button "Save and Return to Website" that takes them back to the home page (or the page that the .config file specifies people should be re-directed to on log-in). I know there's a "home" link at the top of the page but I still think it's currently a bit confusing for visitors. Of course, users should be able to update the "Newsletter" tab, save, and then navigate to the "Security /  Identity"/ "Profile" tabs, so perhaps there needs to be a common button on each tab UNDERNEATH these boxes that says "Save and Return to Website".

I am not sure I've made myself very clear - happy to clarify if required.

Thanks,

Leah

11/21/2008 5:00:51 AM
Joe Audette
Gravatar
Total Posts 18439
View Posts

Re: New user registration - Update does not redirect

Hi Leah,

I have to disagree on this one.

Yes after registering the user is taken to MyAccount and given an opportunity to update non required profile information that wasn't captured during registration. The Newsletter tab is selected to encourage them to subscribe. At this point the user is on their profile page and has already registered but there is no state maintained to say this user just registered, the user is just on his profile page no different than if he clicked the my account link, the profile page doesn't know or care that he just registered, its only job is to provide a mechanism for the user to update their profile, it should not make assumptions that the user wants to go somewhere after updating the profile, thats taking control away from the user.

The same update button is below the tabs and applies to all tabs, a user can navigate the tabs and make changes and then save it all in one go (because tabs are just javscript showing and hiding different content already on the page its not navigation to different pages). However for the user this may not be obvious so they may feel compelled to click the update button on each tab and for this very reason we do not want to redirect anywhere when they do click the button. That would be an unexpected side effect and they may have really wanted to go to the next tab. When the user is done making changes to their profile other site content is just a link away, its not complicated. Especially the idea of text that says "Return to web site" seems a strange thing to say to someone who is on the web site already.

Best,

Joe

11/21/2008 7:59:21 AM
ldctaylor
Gravatar
Total Posts 88
View Posts

Re: New user registration - Update does not redirect

Hi Joe, I agree that the wording "return to website" is probably not the best - was just an example. It's just feedback from people testing the site I'm building, that I thought might be useful for you. They are confused when they are taken to that page, as the only method they have to return to the content is by clicking "Home" in the top left corner; the navigation menu isn't shown so this is their only option. The average user might take some time to realise how to get back to the Home page. Would be useful to have a prompt to take them back to the home page or elsewhere.. taking a sample look at other websites, normally when you go to "My Account Settings" you retain the navigation bar or some other prompt to get you back to the content easily. Hope this is useful feedback- if you disagree that's fine ;P

Leah

11/21/2008 8:13:57 AM
Joe Audette
Gravatar
Total Posts 18439
View Posts

Re: New user registration - Update does not redirect

I'll add a config option whether to show the menu on the profile page. I'll even default it to true since I notice its really just vertical menus being suppressed at the moment. In some skins with horizontal menu it is shown already.

Best,

Joe

11/21/2008 8:22:23 AM
ldctaylor
Gravatar
Total Posts 88
View Posts

Re: New user registration - Update does not redirect

fab, thanks Joe. You are correct I am using a skin with vertical menus.

You must sign in to post in the forums. This thread is closed to new posts.