Form Wizard Pro does not allow more than 1 file upload

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7/28/2014 5:19:36 AM
LH
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Form Wizard Pro does not allow more than 1 file upload

Dear Joe,

I am not sure whether I have missed something and forgive me if I somehow caused this mistake myself.

I upgraded to Form Wizard Pro 2.6.1.8 yesterday after upgrading mojoPortal to 2.4.0.4 MSSQL on the same day.

Operating System:  Microsoft Windows NT 6.3.9600.0

ASP.NET Info: v4.0.30319 Running in Full Trust

An existing Form developed under Form Wizard Pro 2.6.0.9 and mojoPortal 2.3.9.3 that used to allow upload of 2 files now has failed as it allows only 1 file upload.  If you need the url of the form I can PM you.

I have done some search on this blog but couldn't find any post on this error that I am encountering. Please take a look.  Thanks.

7/28/2014 7:11:45 AM
Joe Audette
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Re: Form Wizard Pro does not allow more than 1 file upload

please go into the settings, adjust the number of file uploads allowed and click save. That should solve the problem, if not let me know. We changed it to support up to 10 file uploads if using the jquery file uploader. This may have lost your previous setting, so saving the setting again should fix it. Its working fin on the demo site.

Hope that helps,

Joe

7/28/2014 8:21:56 AM
LH
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Re: Form Wizard Pro does not allow more than 1 file upload

Thanks Joe for a speedy reply.  I tried changing the number of files allowed to 1, saved it.  Then changed it to 2 and saved it.  That didn't fix the problem.

I went to the demo site and realised that in my file upload page, I didn't have the drag and drop feature as your demo site.

I created a new form on a new web page, same problem.

I then check your demo site version, your demo site is using 2.6.1.7, could this be the reason while mine fails?  Is it possible that I can download 2.6.1.7 rather than having to use 2.6.1.8?

The other problem I observe is every page with Form Wizard will load not with the top of the page visible at the top but with the page scroll automatically down such that the top of the Form is visible at the very bottom of the page.

Please help.  Thanks.

7/28/2014 8:39:34 AM
Joe Audette
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Re: Form Wizard Pro does not allow more than 1 file upload

no, it should be the same the file uploader is part of mojoPortal not part of Form Wizard.

you should use web browser dev tools and look in the console for any javascript errors happening on the page

even an unrelated javascript error on the same page can prevent the file uploader javascript from working

So, the next step is find out what if any javascript errors are happening on the page and resolve those.

You did not mention how old the versions you were upgrading from are, but you should make sure you have taken care of all the important skin changes, for example if you have an older Artisteer skin it may not be compatible with the latest jquery and may need to have the jquery migrate plugin enabled as mentioned in the important skin changes. That kind of thing could be causing a script error that prevents the file uploader script form working.

7/28/2014 9:00:23 AM
LH
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Re: Form Wizard Pro does not allow more than 1 file upload

ok, it could be a problem with the skin then.

The old versions I upgraded from were in my original post on top.

I have never used browser development tools before but I will take a look at updating the skin to see if this fixes the problem.  May take me a few days before I come back to you whether this fixes the problem as I am not tech savvy.

Thanks for your help and suggestions.

8/2/2014 10:57:40 PM
LH
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Re: Form Wizard Pro does not allow more than 1 file upload

Hi Joe, just to update you, upgrading the skin seems to fix the problem.  Thanks again for your assistance.

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