Logging In

This forum is primarily for reporting issues about Web Accessibility such as difficulty using mojoPortal with a screen reader or other assistive technology.

Post any feedback here related to improving the accessibility or usability of mojoPortal. As stated in our Accessibility documentation, it is an important goal of the project that both the front-end customer experience and the back end administration and content publishing features be accessible to as many people as possible. Ideally, if you post about problems, we will also be glad to have suggestions on how the problems can be fixed but all constructive feedback on these issues is welcome.

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1/30/2014 9:44:02 PM
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Logging In

Hello,

I have a problem with logging in to my MojoPortal site. I have all administrator privileges and can log in to certain pages (i.e. the home page) and I can edit/update content. However, when I go to pages like this (http://www.parentjobnet.org/donate.aspx), the system logs me out. When I try to log-in, my login fails. 

My other employees can log in just fine and they can edit/update that page.

What is the the problem?

1/31/2014 8:47:47 AM
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Total Posts 1991

Re: Logging In

Hi,

Not sure why your login doesn't work when you try to login the second time. As for being "logged out" you're probably not really being logged out, you're probably viewing the site on a different URL than the one you logged in with originally. I noticed your site answers to both www.parentjobnet.org and parentjobnet.org but neither redirects to the other (i.e., parentjobnet.org redirects to www.parentjobnet.org). This means that your site is seen as two different sites by browsers (and search engines for that matter) so when you login at parentjobnet.org, a cookie is set by your browser for that domain. When you go to a page (either by direct entry or a link) at www.parentjobnet.org, the cookie set by browser for parentjobnet.org isn't valid and therefore you are not logged in. If you have your browser set to remember passwords, it could have different passwords saved for www.parentjobnet.org and parentjobnet.org. This would explain why you are able to login on one and not the other.

To get past this dueling url issue, see the "Forcing a Preferred Host Name" article.

Hope this helps,
Joe D.

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