I have no idea why it would only happen for 1 host name and not the other. If it was working before and the error started I would suspect that file system permissions changed on the /Data folder or if the other host name is using a different app pool user then that user would also need write permission on the /Data folder.

Hope that helps,

Joe

Hi Joe,

I've checked with Pipeten again & they assure me that I have full write permissions over all my folders. Despite this my currentlog.config file is still empty.& showing as 0 b... confused!

Craig

Hi Joe. I've hit a bit of a brick wall!

Pipeten assure me that my file permissions are correct and yet the currentlog.config is still completely empty!

Is there an easy way that I can prove that it's not working OK? ie Is there a way of initiating an event to be written to the log so that I can prove to them that it doesn't get written? It's strange, because when making a new site both sites 2 & 3 have been written to the /Data/Sites/ folder fine, so that must have been writable... so why not the log?!

Thanks,

Craig

Hi Joe,

Support at Pipeten wrote the following back to me:

The shared application pool runs with network service identity and identity impersonate. I have enabled modify permissions for network service to the Data folder but I cannot get it to generate a log by visiting the website"

I wondered also if it was related to the "xmlSerializer tempFilesLocation" setting and possible directory traversal problems (no permission on H:) so changed it to "\Data" from "H:\hshome\username\domain_name\Data" and that seemed to have started working (as in the log is being generated)...

The site generally runs OK, but every now & then, often when just navigating around the Administrator pages,  I get the custom error page saying that a server error has occurred.

I'm getting some content in the log now, but I'm still not sure that it's getting everything.

The only content in the currentlog since last night is:

2012-10-29 21:34:42,712 INFO 2012-10-29 21:34:42,946 ERROR 2012-10-29 21:59:25,735 INFO 2012-10-29 22:45:29,480 INFO 2012-10-29 23:33:29,196 INFO 2012-10-30 01:08:45,369 INFO 2012-10-30 02:13:26,518 INFO 2012-10-30 04:13:13,469 INFO 2012-10-30 04:13:13,952 ERROR 2012-10-30 04:53:27,756 INFO 2012-10-30 05:45:59,241 INFO 2012-10-30 05:45:59,709 ERROR 2012-10-30 05:51:13,084 ERROR 2012-10-30 06:13:25,847 INFO 2012-10-30 06:35:33,166 INFO 2012-10-30 06:35:33,681 ERROR 2012-10-30 06:48:00,115 ERROR 2012-10-30 07:33:27,683 INFO 2012-10-30 08:57:04,925 INFO 2012-10-30 10:13:28,219 INFO 2012-10-30 11:54:21,650 INFO 2012-10-30 11:54:22,851 ERROR 2012-10-30 12:37:03,077 ERROR 2012-10-30 12:48:36,517 ERROR 2012-10-30 12:53:27,319 INFO 2012-10-30 13:41:51,839 INFO 2012-10-30 13:41:52,276 ERROR 2012-10-30 13:41:52,572 INFO 2012-10-30 13:59:44,892 ERROR 2012-10-30 14:13:27,392 INFO 2012-10-30 14:24:05,186 INFO 2012-10-30 14:24:05,732 ERROR 2012-10-30 15:33:28,900 INFO 2012-10-30 15:56:03,675 INFO 2012-10-30 15:56:04,283 ERROR 2012-10-30 15:58:44,777 ERROR 2012-10-30 16:11:10,821 ERROR 2012-10-30 16:31:33,463 ERROR 2012-10-30 16:53:26,601 INFO 2012-10-30 16:53:54,385 INFO 2012-10-30 17:17:44,431 ERROR 2012-10-30 17:21:58,509 ERROR 2012-10-30 17:22:00,225 ERROR 2012-10-30 17:22:02,019 ERROR 2012-10-30 17:55:47,427 ERROR 2012-10-30 18:13:28,686 INFO 2012-10-30 19:13:28,487 INFO 2012-10-30 19:13:29,002 ERROR 2012-10-30 19:33:26,856 INFO 2012-10-30 19:53:08,408 INFO 2012-10-30 19:53:08,985 ERROR 2012-10-30 20:53:28,005 INFO

Does this give any clues?

Thanks,

Craig

Its not normal, I've seen that happen before but its been a while and in my previous encounter with that problem I found a configuration solution. I have no idea why it happens at your hosting though. I would try logging to the database and see if that changes anything, if not then you could try modifying the log4net.config file pattern as mentioned in my post about it.

Hope that helps,

Joe

OK. Now that I can see the errors OK, it seems that the problem is a googlebot searching the site & not finding a handler.ashx file:

2012-11-05 18:05:41,136 ERROR mojoPortal.Web.Global - 66.249.76.229 /Handler.ashx?PhotoID=424&Size=L&Dir=~/Albums&File=%5C21%5C424.jpg Referrer(none) useragent Googlebot-Image/1.0
System.Web.HttpException (0x80004005): The file '/Handler.ashx' does not exist.

A bit of searching has found similar issues with the mapping of various 'handler' files in the web.config, but I can't find a reference to this one. Any ideas? - I think I'm getting to the bottom of the problems!

Craig