Approval of new registrations

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1/21/2012 8:40:45 AM
fragiletruce
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Approval of new registrations

If you set your site to require approval before a new user can log on, there appears to be no alert to let the user know when this has finally been done.  If there is a time lag between registration and approval the user is left in the dark.  I guess this is not essential but my admins are asking for it.  Or is it there and I'm missing it.

1/21/2012 12:55:11 PM
Joe Audette
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Re: Approval of new registrations

Hi,

By default users should get email notification when their account is approved unless you have this in Web.config/user.config

<add key="NotifyUsersOnAccountApproval" value="false" />

If you don't have that then the only other factors would be if email is failing for one reason or another such as an invalid user email address or invalid smtp configuration in general.

Hope that helps,

Joe

1/23/2012 9:28:52 AM
fragiletruce
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Re: Approval of new registrations

Thanks,

What I'm seeing is :

  • Initial email address verification message to user is sent.
  • Initial "New registration" alert to admin sent.
  • Clicking approve results in no message
  • Clicking Resend confirmation email results in no message.

This is the second site in a multi site installation Version 2.3.6.7 MSSQL.

However I've tested this on site number 1 and I get the same behavior (initial automatic message send, subsequent messages depending on admin button click do not go.

1/23/2012 1:42:38 PM
Joe Audette
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Re: Approval of new registrations

It works for me using the latest version so my advice would be to upgrade to the latest version and see if the problem persists. However, I plan to make a new release on Thursday if all goes well so I leave it up to you if you'd rather wait until then.

Best,

Joe

1/24/2012 3:42:46 AM
fragiletruce
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Re: Approval of new registrations

Thanks

"Send email on Approve" works (for me) in 2.3.7.6.

5/11/2012 12:45:02 PM
ntunedev
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Re: Approval of new registrations

I don't see this security setting anywhere:

<add key="NotifyUsersOnAccountApproval" value="false" />

 

I also don't see:

"Send email on Approve" option

 

I'm having the same issue as original poster where as admin I get the email sent about approving the user, but my users are not getting notification that they have been approved.

Thanks,

Scott

5/11/2012 12:48:13 PM
Joe Audette
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Re: Approval of new registrations

In the latest/recent versions these settings are now in Administration > Site Settings not config files.

Hope that helps,

Joe

5/11/2012 12:49:04 PM
ntunedev
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Re: Approval of new registrations

I'm running the latest:

                2.3.8.5                MSSQL

 

what's the setting I need to check for this to happen?

5/14/2012 12:45:45 PM
ntunedev
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Re: Approval of new registrations

I still am not seeing the setting for sending an email post-approval of users.

 

Here are the site settings I see:

 

Site Is Closed?

Allow New Users to Register?

Use Email for Sign In?

Allow Persistent Authentication Cookie?

Require the User to Enter Email Twice On Registration?

Require E-mail Confirmation for Registration?

Require Approval Before New Users Can Sign In?

Email Addresses(es) For User Approval Notification

Allow Users to Change their Display Name?

Disable Database Authentication?

Password FormatClear Text in dbEncrypted in dbHashed in db/Cannot Be Decrypted

Allow Password Retrieval?

Allow Password Reset?

Require Password Change After Recovery/Reset?

Requires Question and Answer?

Max Invalid Password Attempts

Password Attempt Window in Minutes

Minimum Password Length

Minimum Password Non-Alphanumeric Characters Required:

Show Password Strength On Registration Page?

Password Strength Regular Expression

Password Strength Error Message

Require Captcha On Registration Page?

Require Captcha On Login Page?

5/15/2012 7:32:04 AM
Joe Audette
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Re: Approval of new registrations

Hi,

The only relevant settings are:

Require Approval Before New Users Can Sign In?

Email Addresses(es) For User Approval Notification

There is no separate setting for notifying the user, notification of the user is assumed to be needed if approval is required. When the admin gets the notification of the user having registered he follows the link in the notification and clicks the button to approve the user and an email will be sent to the user letting him know that his account has been activated.

Hope that helps,

Joe

5/15/2012 12:50:23 PM
ntunedev
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Re: Approval of new registrations

Yes that works. I created a new user and got the approval message once the user was approved.

 

I had a user report that they were not getting the approval message so I mistakenly thought it was a system wide problem. Perhaps it was a spam folder problem.

Thanks,

Scott

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