• Forums
  • Bug Reports
  • Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

This is the place to report bugs and get support. When posting in this forum, please always provide as much detail as possible.

Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum, do not report it as a bug.

This is the place to report bugs and get support

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

  • What operating system were you running when the bug appeared?
  • What database platform is your site using?
  • What version of mojoPortal are you running?
  • What version of .NET do you use?
  • What steps are necessary to reproduce the issue? Compare expected results vs actual results.
Please do not report problems with a custom build or custom code in this forum. If you are producing your own build from the source code and have problems or questions, ask in the developer forum.
This thread is closed to new posts. You must sign in to post in the forums.
4/26/2011 5:08:25 AM
Diego Mora
Gravatar
Total Posts 149
View Posts
Partner
mojoPortal Skinning, Custom Development and Support in Italy?
EffectiveWeb.it

Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

mojoPortal Version 2.3.6.4 MSSQL
sts-FormWizard  0.0.2.4
Operating System Microsoft Windows NT 6.0.6002 Service Pack 2
ASP.NET Info v2.0.50727 Running in Full Trust

Hello!

After upgrading to mojoPortal 2.3.6.4 and the related Form Wizard Pro  0.0.2.4, the form published at http://www.unocontrouno.it/modulo.aspx works for authenticated users only.

The form was created with a previous release and has three pages:

First Page: A few personal contact data + Captcha

Second Page: Company and Business data

Third Page: Selection of the requested service

The problem shows up between the second and the third page. When pressing Next > button, the form goes back to the first page and looses all entered data.

I have also noticed that authenticated users can browse the pages of the form without loosing the entered data while anonymous can't.

Tested with IE 8 and Firefox.

Diego

4/26/2011 5:34:50 AM
Diego Mora
Gravatar
Total Posts 149
View Posts
Partner
mojoPortal Skinning, Custom Development and Support in Italy?
EffectiveWeb.it

Re: Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

Site's system log does not report any errors

Downloaded the form definition from production site and uploaded to mojoPortal demo site at page http://demo.mojoportal.com/form-wizard-pro.aspx .

Couldn't reproduce the issue on Demo site.

Form Wizard Pro on Demo site is the same release of production site.

Sys info is:

mojoPortal Version 2.3.6.6 MSSQL
Operating System Microsoft Windows NT 6.0.6002 Service Pack 2
ASP.NET Info v4.0.30319 Running in Full Trust
Server Time Zone Eastern Daylight Time
Server Local Time (GMT -4) 4/26/2011 6:21:57 AM

4/26/2011 6:18:04 AM
Joe Audette
Gravatar
Total Posts 18439
View Posts

Re: Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

Hi Diego,

That is strange. I would try backup first any previous submissions, then try export and re-import the form and see if that fixes it (since you say it works on the demo site). If that does not work I would try removing the instance of Form Wizard from the page and add a new empty instance and the import the form.

Best,

Joe

4/26/2011 7:38:04 AM
Diego Mora
Gravatar
Total Posts 149
View Posts
Partner
mojoPortal Skinning, Custom Development and Support in Italy?
EffectiveWeb.it

Re: Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

Hi Joe,

Following your suggestion, I removed the FWP instance from customer's site and created a new instance in which I restored the form definition.

The issue is still there.

To exclude that it was a server related problem, I restored the customer form definition to one of my servers as well (another server with same platform/version/release of customer's production site) and the issue is systematically reproduced on my server as well.

It is the same form definition I restored on your Demo site (where on the contrary it works!) therefore I suspect this issue could depend on the .Net version (which is the only difference between your and my server a part from the mojoPortal release) or on some web.config settings that I misconfigured both on customers and on my test server (?!?).

What is frustrating is that mojoPortal system log does not report anything of this issue.

Is there any settings that I could change to activate a more verbose system logging for a deeper debugging ?

Thanks, Diego

4/26/2011 7:52:09 AM
Joe Audette
Gravatar
Total Posts 18439
View Posts

Re: Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

Hi Diego,

Can you email me the form definition so I can try to replicate the problem here?

Please also in the email include values I can enter for the required fields to satisfy the regex since I'm not familiar with Italian tax ids and such.

Thanks,

Joe

4/26/2011 7:56:45 AM
Joe Audette
Gravatar
Total Posts 18439
View Posts

Re: Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

Also please make sure the machine has at least SP1 for .NET 3.5 installed.

Best,

Joe

4/26/2011 9:27:24 AM
Joe Audette
Gravatar
Total Posts 18439
View Posts

Re: Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

Hi Diego,

I'm trying to reproduce this problem using the form definition you sent on my machine with .NET 3.5, but I'm not having any luck, it works as it should.

Can you try using a different skin and see if maybe the skin is a factor in the problem?

I tried also forcing the culture to it-IT but it still worked for me, I'm using the jqueryui-1 skin

Are you sure when you upgraded that you used the Web.config file that shipped with mojoPortal and did not keep your old one?

Best,

Joe

4/26/2011 1:01:10 PM
Diego Mora
Gravatar
Total Posts 149
View Posts
Partner
mojoPortal Skinning, Custom Development and Support in Italy?
EffectiveWeb.it

Re: Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

Hi Joe,

I tested on another site o my demo server in order to exclude any web.confing mistakes (rename Web.fulltrust.config in Web.config).

The error was there.

Then I changed the skin to jqueryui-1, delivered with last release and the issue disappeared !!!

Now that we have found the possible cause, what should I do to make my custom skins work as they use to in the past ?

(I thought to have applied all changes you suggested with the latest release).

Any suggestions to bypass the error trigger ?

 

4/26/2011 1:08:58 PM
Joe Audette
Gravatar
Total Posts 18439
View Posts

Re: Form Wizard Pro - anonymous visitors cannot submit multiple pages forms

Hi Diego,

Can you send me a skin that causes the problem?

I thought maybe you were missing this from Web.config which is needed only under .NET 3.5

<tagMapping>
          <!-- this tag mapping is only needed under .NET 3.5 to use the 3.5 version of the AjaxControlToolkit
        Pages using controls from AJAX Control Tookit .NET 3.5 must use the ToolkitScriptManager, rather than the ASP.NET ScriptManager.
        -->
          <add tagType="System.Web.UI.ScriptManager" mappedTagType="AjaxControlToolkit.ToolkitScriptManager" />
...
</tagMapping>

The only thing related in the skin is the <ScriptManager in layout.master.

But if you send me the skin I can try to produce the problem here.

Best,

Joe

You must sign in to post in the forums. This thread is closed to new posts.