email and godaddy

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10/18/2010 1:49:45 PM
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Total Posts 3

email and godaddy

I have been pulling my hair out trying to get email to work properly on godaddy for a few days now. I have read these forums and any other places I could find on the web and have tried using all the different settings for the email settings in the web config.

Currently, password recovery works just fine, but I cannot get any mail from the 'contact us' page.  There are no errors in the mojoportal log and it appears that everything is just fine, but no email appears. I called godaddy tech support to ask them about it, but they were no help at all saying that everything looked ok to them. I asked if they had any logs that might help in pointing me in the right direction, but was told they didn't have any logs on the server?!?

I'm running mojoportal 2.3.5.4 on the windows server platform, IIS7, asp.net 3.5, deluxe hosting with MySQL 5.

I also am running multiple sites on this installation. they all have the same problem with email.

I followed the instructions on this website for setting up mojoportal and have the following settings in the web.config file with user information changed to protect the innocent. Mail settings under the Site Settings tab have been set to match.

  <add key="DisableDotNetOpenMail" value="true" />
    <add key="SMTPServer" value="relay-hosting.secureserver.net" />
    <add key="SMTPRequiresAuthentication" value="true" />
    <add key="SMTPUseSsl" value="false" />
    <add key="SMTPPort" value="25" />
    <add key="SMTPUser" value="myusername@mydomain.com" />
    <add key="SMTPPassword" value="mypassword" />
    <add key="SMTPTimeoutInMilliseconds" value="30000" />
    <!-- leave this blank for ascii encoding -->
    <add key="SmtpPreferredEncoding" value="" />

    <mailSettings>
      <smtp from="myusername@mydomain.com">
        <network
          host="relay-hosting.secureserver.net"
          port="25"
          password="mypassword"
          userName="myusername@mydomain.com "
        />
      </smtp>
    </mailSettings>

*************************

I have also tried it without a username and password and requiresauthentication set to false - still have the same problem - recover password works, contact us doesn't.

An email forwarding account is setup on the godaddy email and I also setup a regular email account to try.

I have exhausted any ideas I have on trying to get this to work and any help would be greatly appreciated.

Jay

10/18/2010 1:56:23 PM
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Total Posts 2237

Re: email and godaddy

Hi Jay,

Do you see anything pertaining to email in the mojoPortal log? You can browse this log by clicking the System Log option in the Administration Menu.

HTH,
Joe D.

10/18/2010 2:08:12 PM
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Total Posts 3

Re: email and godaddy

No, there is nothing in the logs. I even cleared the log just before I sent the email and still nothing.

10/19/2010 6:47:00 AM
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Total Posts 18439

Re: email and godaddy

Did you configure the default from email address in site settings to match the smtp user?

Did you configure an email address to receive notification in the contact form settings?

http://www.mojoportal.com/emailconfiguration.aspx

With no error it means it is either not sending any mail (if no email is configured in contact form settings it won't send anything), or no error is happening when sending mail but for some external reason the mail is not received (possibly blocked by spam filters if the from address in site settings is not the same as the smtp email account).

Hope it helps,

Joe

10/19/2010 8:12:48 AM
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Total Posts 3

Re: email and godaddy

Sometimes you can't see the forest for the trees, lol.  I hadn't set the email address to receive notification in the contact form settings. I was so convinced it was something deeper in the system settings I didn't check that.  Put an email address in there and voila! I get email.

Thanks Joe for your help!

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