FCKEditor Reverting to Plain TextBox

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1/24/2007 10:40:55 AM

andycr

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FCKEditor Reverting to Plain TextBox

For some reason I'm not getting the FCKEditor shown properly on my trial mojo portal. Here I see the editor correctly for example but when viewing my site I just get the plain-vanilla Textbox. No difference between IE and Firefox so I'm sure there must be some permission or config thing wrong with my site.

Any Ideas?

TIA.

1/24/2007 11:56:45 AM

Joe Audette

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Re: FCKEditor Reverting to Plain TextBox

Hi,

That seems strange. Here is how to troubleshoot the problem. Open log4net.config with a text editor and set level=DEBUG, then access the page that has the editor. After that, look in Data/currentlog.config file and there should be some logging statements like
Current Browser is: ...

Tell me what it says there for the browser where you get this problem.

Also if you have another machine to test with see if it happens there also.
You might also try uploading the files in the FCKeditor folder again in case anything didn't make it the first time.

Joe

1/24/2007 2:19:53 PM

andycr

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Re: FCKEditor Reverting to Plain TextBox

So, thanks for your reply,

Setting the line in the config file generates more debug but no lines containing "Current Browser".

The editor does not show properly using FireFox 2.0 and IE 7.0 from my Laptop and does not show properly using IE 6 browser from the server itself. Using the same Browsers the Editor works on your pages.

Recopying the 2.2.1.1 FCKeditor has not changed anything either.

I'm using Windows Server 2003 Web Edition, could there be anything in the IIS Settings wrong? Something like a "don't tell the application what browser it's seeing" option or a "don't serve .JS" option? Or something like windows user rights on the directories?

Andycr

P.S. just downloaded the actual (2.3) FCKeditor version and copied it into the Mojo Space. No change, neither better nor worse. Worse was installing the actual ASP-NET DLL, so I put the mojo copy back in place.

1/24/2007 2:27:13 PM

Joe Audette

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Re: FCKEditor Reverting to Plain TextBox

Hmm, you should see that in the log, I can't think of a reason why it would not hit the logging statements. Is this a clean install or an upgrade from a previous version of mojoPortal?

There could be a permission issue on the file system folders for the .js files. I think you would see that in your IIS web logs, maybe a 401 or 403 status code for requested .js files coming from the FCKeditor folders

Joe

1/24/2007 4:25:58 PM

andycr

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Re: FCKEditor Reverting to Plain TextBox

From the IIS Logfiles, the one browser is:

HTTP/1.1 Mozilla/5.0+(Windows;+U;+Windows+NT+5.1;+de;+rv:1.8.1.1)+Gecko/20061204+Firefox/2.0.0.1

This is a clean install, no update.

The IIS Logs show other .js Files being requested and delivered but not a trace of any fck files.

Strange.

1/24/2007 4:35:25 PM

Joe Audette

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Re: FCKEditor Reverting to Plain TextBox

Is the site on a public server where I could have a look?

Did you check the folder permissions (in Windows Explorere) on the FCKeditor folder and make sure the IIS_WPG user has at least read permission?

Joe

1/24/2007 4:55:36 PM

andycr

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Re: FCKEditor Reverting to Plain TextBox

Yes, I've checked the permissions and they're ok (interestingly they weren't after I'd renamed the directory and copied the new FCK stuff in but it didn't have any effect)

The server hasn't got a real Domain name yet but You can have a look under http://h1172567.serverkompetenz.net/mojo

The ClientScript directory has the same permissions and the .js files here get requested and 304 (not changed) responded.

I'm convinced I've got some problem with the server config but... where?

1/24/2007 5:15:34 PM

Joe Audette

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Re: FCKEditor Reverting to Plain TextBox

I sent you an email attachment that might help.

Joe

1/24/2007 5:49:34 PM

andycr

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Re: FCKEditor Reverting to Plain TextBox

Thanks for all your efforts on this,

Replacing the DLL causes an error:

Die Datei oder Assembly FredCK.FCKeditorV2 oder eine Abhängigkeit davon wurde nicht gefunden. Zugriff verweigert

(sorry, it's in German, I didn't restart the IIS, maybe I should have.. "the file or a dependancy was not found, Permission denied", either the smoke from the gun or soem other side effect?)

There are a good number of .browser files under

C:\WINDOWS\Microsoft.NET\Framework\v2.0.50727\CONFIG\Browsers

1/24/2007 6:07:02 PM

Joe Audette

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Re: FCKEditor Reverting to Plain TextBox

If the file does indeed exist in the bin folder then maybe forcing the application to recycle will fix it. IIS restart would do this but I think if you can recycle the application pool that is being used by the web app that should also do it.

Hope it helps,

Joe

1/24/2007 6:10:53 PM

Joe Audette

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Re: FCKEditor Reverting to Plain TextBox

also if this machine has been up a long time without a reboot and its possible to reboot it without affecting anything critical, thats what I would do. I think I have seen weird errors like this before (not specifically with mojoPortal but with asp.net) and something was just messed up and a reboot fixed it.

Joe

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