User Registration

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This is the place to report bugs and get support

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

What operating system were you running when the bug appeared?
What database platform is your site using?
What version of mojoPortal are you running?
What version of .NET do you use?
What steps are necessary to reproduce the issue? Compare expected results vs actual results.

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7/26/2010 4:26:22 PM

Jason Stanley

Total Posts 15

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User Registration

Hi Joe,

Not sure if this is a bug, but not sure how to fix it nonetheless.

Someone emailed me today saying they were unable to register. When they click the "register" link they get a page not found error.

http://www.karatetips.com

I haven't made any changes to the site and it's all been working fine to date, so I'm not sure if something went screwy on the server or not.

Can you point me in the right direction to get it sorted out?

Thanks,

Jason

7/26/2010 4:28:04 PM

Jason Stanley

Total Posts 15

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Re: User Registration

Ooops... sorry...

It's running MP version 2.3.3.9 MSSQL

not sure of the other details...

Jason

7/26/2010 4:33:44 PM

Joe Davis

Total Posts 2239

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Re: User Registration

Hi Jason,

Can you do the following:

Go to Administration > System Log
Click on the Clear Log button (This is important because the log will be huge and sending us all of your log is not desired).
Click on the "Register" link in your site header. This should generate the standard error.
Click your browser's back button
Click the Refresh link under the log.
Copy the contents of the log and paste them as a reply here.

Thanks,
Joe

7/27/2010 12:42:12 AM

Jason Stanley

Total Posts 15

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Re: User Registration

Hi Joe,

Thanks for your reply. Here you go...

Jason

----

2010-07-27 01:38:18,765 ERROR mojoPortal.Web.mojoBasePage - 173.58.119.180-en-US - /Secure/Register.aspx
System.IO.FileNotFoundException: Could not find file 'd:\inetpub\wwwroot\karatetips.com\html\CustomProfile.config'.
File name: 'd:\inetpub\wwwroot\karatetips.com\html\CustomProfile.config'
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
   at System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials)
   at System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn)
   at System.Xml.XmlTextReaderImpl.OpenUrlDelegate(Object xmlResolver)
   at System.Threading.CompressedStack.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.CompressedStack.Run(CompressedStack compressedStack, ContextCallback callback, Object state)
   at System.Xml.XmlTextReaderImpl.OpenUrl()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(String filename)
   at mojoPortal.Web.Configuration.mojoProfileConfiguration.GetConfig()
   at mojoPortal.Web.UI.Pages.Register.PopulateRequiredProfileControls()
   at mojoPortal.Web.UI.Pages.Register.Page_Load(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at mojoPortal.Web.mojoBasePage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
2010-07-27 01:38:18,780 ERROR mojoPortal.Web.Global - 173.58.119.180-en-US - /Secure/Register.aspx
System.IO.FileNotFoundException: Could not find file 'd:\inetpub\wwwroot\karatetips.com\html\CustomProfile.config'.
File name: 'd:\inetpub\wwwroot\karatetips.com\html\CustomProfile.config'
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.FileStream.Init(String path, FileMode mode, FileAccess access, Int32 rights, Boolean useRights, FileShare share, Int32 bufferSize, FileOptions options, SECURITY_ATTRIBUTES secAttrs, String msgPath, Boolean bFromProxy)
   at System.IO.FileStream..ctor(String path, FileMode mode, FileAccess access, FileShare share, Int32 bufferSize)
   at System.Xml.XmlDownloadManager.GetStream(Uri uri, ICredentials credentials)
   at System.Xml.XmlUrlResolver.GetEntity(Uri absoluteUri, String role, Type ofObjectToReturn)
   at System.Xml.XmlTextReaderImpl.OpenUrlDelegate(Object xmlResolver)
   at System.Threading.CompressedStack.runTryCode(Object userData)
   at System.Runtime.CompilerServices.RuntimeHelpers.ExecuteCodeWithGuaranteedCleanup(TryCode code, CleanupCode backoutCode, Object userData)
   at System.Threading.CompressedStack.Run(CompressedStack compressedStack, ContextCallback callback, Object state)
   at System.Xml.XmlTextReaderImpl.OpenUrl()
   at System.Xml.XmlTextReaderImpl.Read()
   at System.Xml.XmlLoader.Load(XmlDocument doc, XmlReader reader, Boolean preserveWhitespace)
   at System.Xml.XmlDocument.Load(XmlReader reader)
   at System.Xml.XmlDocument.Load(String filename)
   at mojoPortal.Web.Configuration.mojoProfileConfiguration.GetConfig()
   at mojoPortal.Web.UI.Pages.Register.PopulateRequiredProfileControls()
   at mojoPortal.Web.UI.Pages.Register.Page_Load(Object sender, EventArgs e)
   at System.Web.UI.Control.OnLoad(EventArgs e)
   at mojoPortal.Web.mojoBasePage.OnLoad(EventArgs e)
   at System.Web.UI.Control.LoadRecursive()
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
2010-07-27 01:38:19,046 ERROR mojoPortal.Web.PageNotFoundHttpModule - 173.58.119.180 PageNotFoundHttpModule handled error.
System.Web.HttpException: The file '/error.aspx' does not exist.
   at System.Web.UI.Util.CheckVirtualFileExists(VirtualPath virtualPath)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
   at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
   at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
   at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.UI.PageHandlerFactory.System.Web.IHttpHandlerFactory2.GetHandler(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig)
   at System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
2010-07-27 01:38:19,671 ERROR mojoPortal.Web.PageNotFoundHttpModule - 173.58.119.180 PageNotFoundHttpModule handled error.
System.Web.HttpException: The file '/error.aspx' does not exist.
   at System.Web.UI.Util.CheckVirtualFileExists(VirtualPath virtualPath)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultInternal(VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
   at System.Web.Compilation.BuildManager.GetVPathBuildResultWithNoAssert(HttpContext context, VirtualPath virtualPath, Boolean noBuild, Boolean allowCrossApp, Boolean allowBuildInPrecompile)
   at System.Web.Compilation.BuildManager.GetVirtualPathObjectFactory(VirtualPath virtualPath, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
   at System.Web.Compilation.BuildManager.CreateInstanceFromVirtualPath(VirtualPath virtualPath, Type requiredBaseType, HttpContext context, Boolean allowCrossApp, Boolean noAssert)
   at System.Web.UI.PageHandlerFactory.GetHandlerHelper(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.UI.PageHandlerFactory.System.Web.IHttpHandlerFactory2.GetHandler(HttpContext context, String requestType, VirtualPath virtualPath, String physicalPath)
   at System.Web.HttpApplication.MapHttpHandler(HttpContext context, String requestType, VirtualPath path, String pathTranslated, Boolean useAppConfig)
   at System.Web.HttpApplication.MapHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
   at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

7/27/2010 10:12:14 AM

Joe Audette

Total Posts 18439

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Re: User Registration

It looks top me like you have specified a custom user profile configuration file either in Web.config or in user.config, but the path is incorrect or the file does not exist.

ie, you have changed from the default setting

but the file does not exist.

Hope it helps,

Joe

7/27/2010 11:13:10 AM

Jason Stanley

Total Posts 15

View Posts

Re: User Registration

Great...

Thanks Joe!

Not sure what happened there... never touched the file but I guess it went AWOL on the server. I simply FTPed it again to the server and it's all good now.

Thanks for your help.

Jason

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