Unable to change any admin settings

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4/13/2010 3:49:12 PM
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Total Posts 6

Unable to change any admin settings

Hi,

My config is IIS 6, Win Server 2003, MS SQL 2005.

I just got back to 'digging' around with my site. It seems no matter what I update (Skin, site, etc.) I got a 'Waiting for Local......' and the update never takes place.

I checked the database and permissions look fine. Other sites (not MoJo) running fine.

Anyone have a suggestion ????

 

Thanks

T

4/17/2010 9:36:03 AM
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Total Posts 18439

Re: Unable to change any admin settings

Hi,

Most likely the changes are happening in the db but some file system permissions changed and this prevents it from clearing the cache for site settings so the changes do not get reflected in the UI.

The /Data folder and all child files and folders must be writable by the web process user. The system writes cache dependency files under /Data/Sites/[SiteID]/systemfiles and it touches those files to clear the cache. If you delete those files it should clear the cache and if the folder permissions are correct those files should be re-created automatically.

I would check the mojoPortal log for related errors either from Administration > System Log or by downloading the /Data/currentlog.config file.

If you are not seeing anything logged recently in the log that is another sign that folder permissions must have changed.

Hope it helps,

Joe

4/19/2010 9:55:07 AM
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Total Posts 6

Re: Unable to change any admin settings

Joe,

Hi. Thanks for the reply.

Before trying the cache I made a change to the site name in Admin, submitted and it worked. Then all other changes just hung again.

Cleaned the cache and upon restart only 2 config files were built.

Logs showed no entries for today, permissions for the ASP account were 'full'.

I'm thinking a clean install again, think it willmake a difference?

Thanks

 

4/19/2010 12:11:40 PM
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Total Posts 18439

Re: Unable to change any admin settings

Hi,

It still sounds like configuration issues to me and I have no reason to suggest re-installing.

In Win 2003 it is typically IIS_WPG and NETWORK SERVICE that need file and folder permission, not aspnetuser.

If the file permissions were correct you would at least see the application_start event logged there.

I would look in the Windows Application log in Event Viewer, errors should still be logged there even if it can't log to the mojoportal log due to permissions. But then if permissions are not correct then that is the problem.

Hope it helps,

Joe

4/19/2010 3:27:34 PM
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Total Posts 6

Re: Unable to change any admin settings

Joe,

Hi. Checked permissions and gave IIS_WPG and Network Service 'full permissions'. Still hangs, however...................

there are the following lines in the mojoportal log :

2010-04-19 16:11:17,906 INFO mojoPortal.Web.Global - Application Started.
2010-04-19 16:19:25,625 INFO mojoPortal.Web.PageNotFoundHttpModule - PageNotFoundHttpModule swallowed error
System.NullReferenceException: Object reference not set to an instance of an object.
at mojoPortal.Web.PageNotFoundHttpModule.app_Error(Object sender, EventArgs e)
2010-04-19 16:19:25,625 ERROR mojoPortal.Web.Global - 127.0.0.1-en-US - /mojoportal/Admin/SiteSettings.aspx
System.Web.HttpException: Request timed out.
 

Thanks

4/20/2010 8:59:58 AM
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Total Posts 18439

Re: Unable to change any admin settings

I would try commenting out the PageNotFoundHandler from the http modules section of Web.config and see if the error changes.

ps, fyi your negative rating of mojoPortal in the web app gallery does not make me want to go the extra mile to help you. Those ratings have a lot of impact on the project and that negative rating hurts the project and hurts my business. The issues you are having are definitely configuration issues on your server not bugs in mojoPortal, we did not deserve a low rating.

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