Request Timed Out

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This is the place to report bugs and get support

When posting in this forum, please try to provide as many relevant details as possible. Particularly the following:

What operating system were you running when the bug appeared?
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What steps are necessary to reproduce the issue? Compare expected results vs actual results.

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7/20/2006 12:00:59 PM

sili

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Request Timed Out

I have Mojo installed and been running fine for a couple of days. But earlier today, I started getting Request Timed Out message. I checked my IIS and Event Viewer, and things seem fine. In Event Viewer, all I see is a warning with the Request Timed Out message. I tried restarting my server, and it does not help either. What can cause this timed out error/warning?

7/20/2006 2:34:21 PM

Joe Audette

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Re: Request Timed Out

I'm not sure, I haven't seen that myself. Is the db on the same machine as the web? My best guess is maybe a dns name resolution issue. Maybe you are getting some problems with resolving names to ip addresses.

7/21/2006 5:18:25 AM

sili

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Re: Request Timed Out

The DB is on the same machine as the web. I seem to be able to open most pages without problem; the time when I get a time out is when I'm on "Add/Edit Pages" wanting to edit a page's setting by clicking on the gear icon or the pencil icon; or when I'm done editing in "Page Settings for Page" and then press "Create Page". Don't know if this will help, but here's the stack trace from the error:

Stack Trace:

[HttpException (0x80004005): Request timed out.]

[HttpException (0x80004005): Unhandled HttpException while processing NeatUpload child request]
   Brettle.Web.NeatUpload.UploadHttpModule.Application_BeginRequest(Object sender, EventArgs e) +886
   System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92
   System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

8/17/2006 5:27:58 AM

sili

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Re: Request Timed Out

I still have this Request Time Out issue unsolved. I can't find the reason why it gets this error. It normally runs fine until I started going into Add/Edit Pages, select a page, and click Edit(the gear icon). Once I clicked Edit, it'll just keeps running for a long while until it finally show the Request Time Out message. When it's running, I notice from the Windows Task Manager that the CPU usage is most of the time 100%(if not 9x%); it only jumps to 100% after I clicked on the Edit button, before I hit the Edit button, everything seems normal. And all I have running is 2 IE windows only. Please help...

Here's the info from Event Log:

Event Type:    Warning
Event Source:    ASP.NET 2.0.50727.0
Event Category:    Web Event
Event ID:    1309
Date:        8/17/2006
Time:        10:06:56 AM
User:        N/A
Computer:    MLBWEBDEV
Description:
Event code: 3001
Event message: The request has been aborted.
Event time: 8/17/2006 10:06:56 AM
Event time (UTC): 8/17/2006 2:06:56 PM
Event ID: 272dc36ebe7d461d9c4e89fb475f865d
Event sequence: 202
Event occurrence: 6
Event detail code: 0

Application information:
    Application domain: /LM/W3SVC/1/Root/MojoPortal-4-128002947453730005
    Trust level: Full
    Application Virtual Path: /MojoPortal
    Application Path: c:\inetpub\wwwroot\MojoPortal\
    Machine name: MLBWEBDEV

Process information:
    Process ID: 3332
    Process name: w3wp.exe
    Account name: NT AUTHORITY\NETWORK SERVICE

Exception information:
    Exception type: HttpException
    Exception message: Request timed out.

Request information:
    Request URL: http://localhost/MojoPortal/Default.aspx?pageindex=0&pageid=0
    Request path: /MojoPortal/Default.aspx
    User host address: 127.0.0.1
    User:
    Is authenticated: False
    Authentication Type:
    Thread account name: NT AUTHORITY\NETWORK SERVICE

Thread information:
    Thread ID: 210
    Thread account name: NT AUTHORITY\NETWORK SERVICE
    Is impersonating: False
    Stack trace:

Custom event details:

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

8/17/2006 5:43:19 AM

Joe Audette

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Re: Request Timed Out

What version of mojoPortal are you using?

There was a bug in PageSettings.aspx.cs back in version 2.0.2 where an IDataReader was not being closed and then the variable was re-used to get more data and this could cause a timeout.

It was fixed as of version 2.1

Hope it helps,

Joe

8/17/2006 6:10:56 AM

sili

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Re: Request Timed Out

It is a version 2.1....

8/17/2006 6:16:07 AM

Joe Audette

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Re: Request Timed Out

Are you working with the source code? Do you see any issues in the code like a datareader not getting closed for those pages in your version? Which db are you using?

8/17/2006 6:21:55 AM

sili

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Re: Request Timed Out

I'm not working with source code. I wish I know how. I'm using MSSQL for db.

8/17/2006 6:32:37 AM

Joe Audette

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Re: Request Timed Out

I'll experiment this weekend and see if I can reproduce it.

8/17/2006 8:33:01 AM

sili

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Re: Request Timed Out

Thanks in advance. Another thing maybe I should mention. It seems this issue comes out when my page is in the third level down from the menu.

example of the menu:
Home
Article
    |_ group1
       |_article1
       |_article2
    |_ group2
       |_articleA
       |_articleB
Forum
...

Issue started when I select article1(or article2 or articleA or articleB) in Add/Edit Pages for editing. Once the "running" started, no matter what page you click from the navigation menu, it'll take forever and get to Request Time Out (or if it is a page of higher level, it may sometimes open sucessfully).

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