Problems with search feature

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This is the place to report bugs and get support

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10/8/2009 8:24:25 AM

Stephan

Total Posts 22

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Problems with search feature

Hello Joe,

this is Stephan Hofer from eTASK Service-Managemen, Cologe, Germany.

Since we updated the mojo software to version 2.3.1.6 we have problems with the search feature.

For some search terms the website " /SearchResults.aspx" returns following error message:

We're sorry but a server error has occurred while trying to process your request.

The error has been logged and will be reviewed by our staff as soon as possible. It is possible that the error was just a momentary hiccup and you may wish to use the back button and try again or go back to the home page.

For some search terms the search returns correct results as usual - also for those who don't return any reslts ("No results found.")

I have found out that the error is reported to the log file. Here is a part of our log file, where I reproduced the error three times one after another:

2009-10-07 11:15:07,906 ERROR mojoPortal.Web.Global - 192.168.10.8-de-DE -

/SearchResults.aspx?q=RFID

System.IndexOutOfRangeException: Not a valid hit number: 4

bei Lucene.Net.Search.Hits.HitDoc(Int32 n)

bei Lucene.Net.Search.Hits.Doc(Int32 n)

bei mojoPortal.Business.WebHelpers.IndexHelper.Search(Int32 siteId, Boolean

isAdmin, List`1 userRoles, Guid featureGuid, String queryText, Boolean

highlightResults, Int32 pageNumber, Int32 pageSize, Int32& totalHits)

bei mojoPortal.Web.UI.Pages.SearchResults.DoSearch()

bei mojoPortal.Web.UI.Pages.SearchResults.Page_Load(Object sender, EventArgs

e)

bei System.Web.UI.Control.OnLoad(EventArgs e)

bei mojoPortal.Web.mojoBasePage.OnLoad(EventArgs e)

bei System.Web.UI.Control.LoadRecursive()

bei System.Web.UI.Page.ProcessRequestMain(Boolean

includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

2009-10-07 11:15:22,046 ERROR mojoPortal.Web.mojoBasePage - 192.168.10.8-de-DE

- /SearchResults.aspx?q=Google

System.IndexOutOfRangeException: Not a valid hit number: 3

bei Lucene.Net.Search.Hits.HitDoc(Int32 n)

bei Lucene.Net.Search.Hits.Doc(Int32 n)

bei mojoPortal.Business.WebHelpers.IndexHelper.Search(Int32 siteId, Boolean

isAdmin, List`1 userRoles, Guid featureGuid, String queryText, Boolean

highlightResults, Int32 pageNumber, Int32 pageSize, Int32& totalHits)

bei mojoPortal.Web.UI.Pages.SearchResults.DoSearch()

bei mojoPortal.Web.UI.Pages.SearchResults.Page_Load(Object sender, EventArgs

e)

bei System.Web.UI.Control.OnLoad(EventArgs e)

bei mojoPortal.Web.mojoBasePage.OnLoad(EventArgs e)

bei System.Web.UI.Control.LoadRecursive()

bei System.Web.UI.Page.ProcessRequestMain(Boolean

includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

2009-10-07 11:15:22,046 ERROR mojoPortal.Web.Global - 192.168.10.8-de-DE -

/SearchResults.aspx?q=Google

System.IndexOutOfRangeException: Not a valid hit number: 3

bei Lucene.Net.Search.Hits.HitDoc(Int32 n)

bei Lucene.Net.Search.Hits.Doc(Int32 n)

bei mojoPortal.Business.WebHelpers.IndexHelper.Search(Int32 siteId, Boolean

isAdmin, List`1 userRoles, Guid featureGuid, String queryText, Boolean

highlightResults, Int32 pageNumber, Int32 pageSize, Int32& totalHits)

bei mojoPortal.Web.UI.Pages.SearchResults.DoSearch()

bei mojoPortal.Web.UI.Pages.SearchResults.Page_Load(Object sender, EventArgs

e)

bei System.Web.UI.Control.OnLoad(EventArgs e)

bei mojoPortal.Web.mojoBasePage.OnLoad(EventArgs e)

bei System.Web.UI.Control.LoadRecursive()

bei System.Web.UI.Page.ProcessRequestMain(Boolean

includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

I have also found out, that I am not able to reproduce the error, when I'm logged in to the mojoportal.

Maybe you can help us with this problem.
I had to hide the search link as long as this error exists.

10/8/2009 8:24:57 AM

Stephan

Total Posts 22

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Re: Problems with search feature

Sry, THANK YOU VERY MUCH in advance Smile

10/8/2009 8:47:54 AM

Joe Audette

Total Posts 18439

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Re: Problems with search feature

Hi Stephan,

I would recommend upgrading to 2.3.1.9

Then make sure you have this in your user.config

then touch web.config to recycle the app.

then rebuild the search index

Hope it helps,

Joe

10/27/2009 7:31:34 AM

Stephan

Total Posts 22

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Re: Problems with search feature

Hi Joe,

thank you very much for your answer... this issue is not high in priority. The next update for our Mojo Software is not planned yet.

Stephan

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