Request Timed Out Error

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This is the place to report bugs and get support

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6/4/2008 7:03:53 AM

Dominique

Total Posts 68

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Request Timed Out Error

Hi Joe,

I had created many menu levels (about 4) with a popup menu from the skin SubBlue.

Now all of a sudden menu items from the root level have gone missing and I can see the urls in the URL manager but when i try to click or type them in all I get is a request timed out message.

The portal is on Windows 2003 Server, IIS 6.0, Database is on a seperate server running Windows 2003 Server, SQL Server 2000.

Here is the error.

Request timed out.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Web.HttpException: Request timed out.

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[HttpException (0x80004005): Request timed out.]

[HttpException (0x80004005): Unhandled HttpException while processing NeatUpload child request]
Brettle.Web.NeatUpload.UploadHttpModule.Application_BeginRequest(Object sender, EventArgs e) +1087
System.Web.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() +92
System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) +64

--------------------------------------------------------------------------------
Version Information: Microsoft .NET Framework Version:2.0.50727.1433; ASP.NET Version:2.0.50727.1433

What on earth could be the problem? This has happened now to a few pages including the home page which went missing and I had to recreate from scratch. Luckily the Content Items didnt dissappear and all I had to do was add them and move them back to where they were. But what a pain!

System Information
mojoPortal Version 2.2.4.6 MSSQL

Help please!

6/4/2008 7:13:05 AM

Joe Audette

Total Posts 18439

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Re: Request Timed Out Error

Hi,

I really don't know whats causing this for you but one possibility is a low memory environment. I've seen strange things happen when memory is very constrained. Probably some error occurs due to low memory and the sitemap ends up not getting fully populated and it goes into the cache not populated so it appears pages are missing. In this case recycling the app pool will resolve it but it may recur. Some hosting environments are very constrained, especially at low budget hosting providers.

I would recommend first thing to upgrade to the newest version of mojoPortal. If the problem persists or recurs I would kep an eye on whats happening in the error log. There may be other errors leading up to the timeout error that would give a clue to the nature of the problem.

Best,

Joe

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