Fileservice.ashx unknown file type

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10/31/2014 4:21:24 AM
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Fileservice.ashx unknown file type

Hi, I've not long upgraded to 2.4.0.4 MSSQL running .net 4.5. 

I get the following error each time I try to upload a document or image with any file extension.

"Do you want to save this file, or find a program online to open it?

Name: FileService.ashx

Unknown File Type, 189 bytes

From: domain address

Find, Save or Cancel"

This only happens in Internet Explorer, it's fine in Chrome. 

10/31/2014 8:31:00 AM
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Re: Fileservice.ashx unknown file type

you get that trying to upload? It looks more like a strange download error.

Can you reproduce the problem on our demo site?

Does changing the skin affect the problem?

You are using IE 11 and not using any old compatibility mode?

10/31/2014 9:25:29 AM
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Re: Fileservice.ashx unknown file type

Hi Joe, 

This is an intranet. As we have critical systems (national) which rely on the use of Internet Explorer 8, that's installed across the board.

Unfortunately the demo site skin doesn't work in IE8, so I can't test an upload.

I upgraded to the latest version to get form wizard pro to work, but I guess I'm between a rock and hard place now? 

10/31/2014 9:33:30 AM
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Re: Fileservice.ashx unknown file type

our file uploader depends on html 5 which is not fully supported by IE 8. If most of your users use that I think I would try adding this in user.config

<add key="ForceLegacyFileUpload" value="true" />

then touch web.config to make sure it sees that setting.

It should degrade to a more traditional upload with input type=file and one at a time file uploads without drag and drop and without use of the fille service url

Hope that helps,

Joe

10/31/2014 9:43:58 AM
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Re: Fileservice.ashx unknown file type

That's done it thanks Joe. I think the Microsoft support for IE8 ends in around 15 months so something might change. We're a v.large organisation so it's not something I can control. 

11/4/2014 7:32:16 AM
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Re: Fileservice.ashx unknown file type

Hi Joe,

Since doing this the shared files module has stopped working, when uploading the screen just refreshes. Any way around this? 

11/4/2014 7:48:29 AM
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Total Posts 118

Re: Fileservice.ashx unknown file type

Hi Joe,

Since doing this the shared files module has stopped working, when uploading the screen just refreshes. Any way around this? 

11/5/2014 2:14:28 PM
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Total Posts 18444

Re: Fileservice.ashx unknown file type

Hi,

I just looked into this issue and have fixed it in my copy so it will be fixed in the next release.

In the meantime there is a workaround that also solves in my test.

If you edit the file with a text editor /SharedFiles/SharedFilesModule.ascx

look for this:

<portal:jQueryFileUpload ID="uploader" runat="server" />
 <portal:mojoButton ID="btnUpload2" runat="server" Text="Upload" OnClick="btnUpload_Click" EnableViewState="false" />

currently it is inside an updatepanel, but this kind of file upload can only work with full postback not with ajaxpostback of the updatepanel.

So you need to move it from where it is to below the closing tag of the updatepanel.

</asp:UpdatePanel>  

Hope that helps,

Joe

 

11/11/2014 6:37:59 AM
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Re: Fileservice.ashx unknown file type

that's great, thanks.
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