Hi Bryan,

There is a checkbox when creating the event for "Ticket Includes Admission to Recurrences". If that was checked when the recurring event was created then I would expect the result you described.

Hope that helps,

Joe

Hi Bryian,

Thanks for the bug report, I was able to reproduce this problem and fix it so it will be fixed in the next update for event calendar pro.

In the meantime you can fix it immediately if you run this sql command to update the stored procedure:

ALTER PROCEDURE [dbo].[sts_CalendarEvents_UpdateSoldTicketCount]

/*
Author:               Joe Audette
Created:             2008-06-06
Last Modified:         2014-03-28

*/
    
@ItemGuid uniqueidentifier,
@RecurrenceGuid uniqueidentifier,
@TicketIncludesRecur bit

AS

UPDATE         [dbo].[sts_CalendarEvents] 

SET
            SoldSeats = COALESCE((
                            SELECT SUM(t.Quantity)
                            FROM [dbo].[sts_EventTicketOrder] t
                            WHERE 
                                (t.EventGuid = @ItemGuid
                                OR 
                                (t.[RecurrenceGuid] = @RecurrenceGuid 
                                AND t.RecurrenceGuid <>'00000000-0000-0000-0000-000000000000')
                                AND @TicketIncludesRecur = 1
                                )
                                
                                AND t.OrderStatusGuid <> '00000000-0000-0000-0000-000000000000'
                                AND t.OrderStatusGuid <> 'de3b9331-b98f-493f-be5e-926ffe5003bc'
                                
                                
                                
                        ),0)
WHERE
            [ItemGuid] = @ItemGuid
            OR ([RecurrenceGuid] = @RecurrenceGuid AND TicketIncludesRecur = 1)

GO

It won't fix events already marked as sold out but it should prevent that from happening again.

Thanks,

Joe

Hi Bryian,

This fixed it on my local machine and I just ran this change on the database for our demo site and it seems to have fixed it there too, I am not able to produce the problem there anymore. Can you produce the problem on our demo site? maybe you are doing something different than I am but I was able to produce the problem until this fix.

Best,

Joe

Hi Bryian,

I have logged a request in our project tracker to show the sold vs remaining in the admin pages and also to add an option to show it for users on the ticket ordering page.

We should be able to do that for an update to Event Calendar Pro in the near future.

Best,

Joe