Password Reset SMTP server could not send the message

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10/12/2013 4:07:12 PM
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Password Reset SMTP server could not send the message

Hi Joe,

I click the "Forgot Password?" and get the message:
"Sorry, your password could not be sent because the server could not send the message. Please try again in a few minutes ..."
But apart from that the SMTP server is operating properly with mojo, I can send messages to me using the contact form.

Best
Matthias

10/13/2013 5:39:49 AM
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Re: Password Reset SMTP server could not send the message

P.S.:

I have tested it with an external SMTP server. This server run all of my own emails. The same. I receive posted messages from contact form, but from the "forgot password?" link  I get the message: "Sorry, your password could not be sent ..."

System Log:

2013-10-13 12:44:22,363 ERROR 93.128.244.63 - de-DE - /Secure/RecoverPassword.aspx - mojoPortal.Web.UI.Pages.RecoverPassword - unable to send password recovery email. Please check the system.net MailSettings section in web.config
System.InvalidOperationException: The SMTP host was not specified.
   at System.Net.Mail.SmtpClient.CheckHostAndPort()
   at System.Net.Mail.SmtpClient.Send(MailMessage message)
   at System.Web.UI.WebControls.LoginUtil.SendPasswordMail(String email, String userName, String password, MailDefinition mailDefinition, String defaultSubject, String defaultBody, OnSendingMailDelegate onSendingMailDelegate, OnSendMailErrorDelegate onSendMailErrorDelegate, Control owner)

In my user.config:

  <add key="DisableDotNetOpenMail" value="false" />
  <add key="SMTPServer" value="smtp.1und1.de" />
  <add key="SMTPRequiresAuthentication" value="true" />
  <add key="SMTPUseSsl" value="false" />
  <add key="SMTPPort" value="25" />
  <add key="SMTPUser" value="myalias@something.de" />
  <add key="SMTPPassword" value="mypassword" />
  <add key="SMTPTimeoutInMilliseconds" value="15000" />

10/13/2013 9:09:54 AM
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Re: Password Reset SMTP server could not send the message

Hi Matthias,

What version of mojoPortal?

Very old versions of mojoPortal used the <system.net section smtp settings in Web.config for password recovery but newer versions use the user.config settings. 

Unless you have this as true:

<add key="EnableSiteSettingsSmtpSettings" value="true" />

if that is true then it ignores other user.config settings and smtp settings come from the Site Settings page, so you may need to check there.

Hope that helps,

Joe

 

10/13/2013 9:30:46 AM
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Total Posts 220

Re: Password Reset SMTP server could not send the message

Hi Joe,

thanks for response.
The site is 2.3.9.9 (4) and <add key="EnableSiteSettingsSmtpSettings" value="false" />

Best
Matthias

10/13/2013 10:12:38 AM
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Total Posts 18439

Re: Password Reset SMTP server could not send the message

Hi Matthias,

Can you try un-commenting the <system.net section in web.config?

Best,

Joe

10/13/2013 11:02:35 AM
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Total Posts 220

Re: Password Reset SMTP server could not send the message

Hi Joe,

That was it! Thank you. Time for a coffee :-)
Can you please tell me what I need to do to make the German umlauts are written properly in the email? Could be useful if the password has any.
Best
Matthias

10/13/2013 11:54:40 AM
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Total Posts 18439

Re: Password Reset SMTP server could not send the message

Hi Matthias,

Thanks for the coffee! as always

You can try setting utf-8 encoding for email 

<add key="SmtpPreferredEncoding" value="utf-8" />

That might solve the problem.

Hope that helps,

Joe

10/13/2013 12:56:59 PM
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Total Posts 220

Re: Password Reset SMTP server could not send the message

Unfortunately, not: "Ihr Passwort f�r die Anmeldung ..."

I insert utf-8 here:

<!-- Leave this blank for ASCII encoding. Allowed values are utf-8, utf-32, and unicode -->
<add key="SmtpPreferredEncoding" value="utf-8" />

I tried it also in the user.config but without success.

 

Best
Matthias

10/13/2013 2:15:01 PM
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Total Posts 18439

Re: Password Reset SMTP server could not send the message

try x-IA5-German instead of utf-8

10/13/2013 2:28:02 PM
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Total Posts 18439

Re: Password Reset SMTP server could not send the message

also are you forcing the site to use German

10/14/2013 2:14:43 AM
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Total Posts 220

Re: Password Reset SMTP server could not send the message

Hi Joe,

I replaced utf-8 by x-IA5-German and in my user.config I have
<add key="UseCultureOverride" value="true" />
<add key="site1culture" value="de-DE" />
but Mojo is stubborn. It don't like the umlauts  smiley

Best
Matthias

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