Hi,

The order confirmation email is ignoring accents "é" and just pass it as "e". The email subject who contains also an "é" is fine and render as an "é". 

I tried to solve the problem with <add key="SmtpPreferredEncoding" value="utf-8"/> and tried also "UTF-8",  "iso-8859-1" and "ISO-8859-1" but it is always the same, I also checked the .config file and encode it in the same value.

I also test with another smtp server to see if that was the cause, but it is exactly the same problem.

Recover the password who contains accents is fine and pass them as it is in the .config file.

The contact form too, no problem.

I hope somebody can give me another tips or way to handle that.

Regards

Mathias 

Hi Joe,

Thank you for your advice. Unfortunately it's not working. I followed your instruction and used notepad++ as always and It's the same problem.

It appears that when I forced the encoding with <add key="SmtpPreferredEncoding" value="Windows-1252"/> or another value that the template for the subject and the template for the plain text are not encoded the same way. With "Windows-1252" the subject is encoded in Windows-1252 and the plain text is treated as iso-8859-1.

Additional test with other specials char ç -> c and the € disappears.

It will be nice if someone can run a test with an order confirmation email forcing CA-fr or other language with specials chars to see it's only my problem !

Or someone have another advice to resolve my issue.

Regards

Mathias