Page 404 error after registering user account and Click Continue

Page 404 error after registering user account and Click Continue button

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This is the place to report bugs and get support

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11/21/2012 9:14:39 PM

muhammadm

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Page 404 error after registering user account and Click Continue button

Hi Joe

I have recently upgrade from 2.3.8.5 to

mojoPortal Version 2.3.9.3 MSSQL Operating System Microsoft Windows NT 6.1.7601 Service Pack 1

ASP.NET Info v4.0.30319 Running in Full Trust

when the user register their email account.

Button "Continue" come as to click and sign in

Clickin Continue button comes as page 404 error resoruce cannot found or moved

the web link into address bar changes

from

http://test.com/forum

http://test.com/forum/forum

Have to delete dulpicate forum at the end and sign in to registered account

Is there hints I could fix this please

thanks

11/23/2012 8:54:12 AM

Joe Audette

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Re: Page 404 error after registering user account and Click Continue button

Hi,

I'm not sure why that is happening but one thing that "might" fix it is adding this to user.config:

Then touch Web.config to make sure it reloads the settings.

Hope that helps,

Joe

11/26/2012 4:04:38 PM

muhammadm

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Re: Page 404 error after registering user account and Click Continue button

thank you Joe

11/28/2012 9:30:02 PM

muhammadm

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Re: Page 404 error after registering user account and Click Continue button

Hi Joe

After adding line into user.config I have test and still having the same issue

After user registration the web address changes from

http://domain.com/site1 to http://domain.com/site1/site1 and page error

manually remove one of the site1 at the end

11/29/2012 8:55:00 AM

Joe Audette

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Re: Page 404 error after registering user account and Click Continue button

Is mojoPortal installed as a root level site or in a sub folder /site1 ?

If it is configured for folder based multiple sites it MUST be installed at the root level to work correctly.

Is it at a public url where I can see it?

Is the site using SSL?

Also why not upgrade to the latest version (currently 2.3.9.4) instead of the previous version?

11/29/2012 7:02:12 PM

muhammadm

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Re: Page 404 error after registering user account and Click Continue button

Hi Joe

mojoporta installed into X:\inetpub\wwwroot\XXXX

the public url is http://app.itslonline.com/itsforums. Please register dummy address and you will see the error

No SSL

I have done the upgrade to latest one 2.3.9.4 today

Tx MM

11/30/2012 10:07:07 AM

Joe Audette

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Re: Page 404 error after registering user account and Click Continue button

Hi,

Since your site is not installed in the root level you must make sure this setting is false. It can only be true when installed as a root level web site.

Hope that helps,

Joe

12/2/2012 2:19:26 PM

muhammadm

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Re: Page 404 error after registering user account and Click Continue button

I have checked the vale is false for

12/2/2012 2:46:03 PM

Joe Audette

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Re: Page 404 error after registering user account and Click Continue button

Is it possible that you have some rules configured in IIS using modules like the UrlRewriter IIS module?

Is it possible the web server is behind a proxy server?

Are you running any custom features on your site?

Are you using SSL?

Is there a specific reason you did not install it in a root level and instead installed it in a sub flder named ITSForums? Your root level url currenlty has no page being served.

I cannot reproduce the problem when running installed in a sub folder. I suspect some kind of web configuration issue on your server but I have no way of knowing without looking around in IIS settings.

12/2/2012 4:47:17 PM

muhammadm

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Re: Page 404 error after registering user account and Click Continue button

I moved the website to root directory from subfolder and there is no rule for urlrewriter

the website is behind firwall

No custom feature on my website

No SSL

the only reason it was not on root level because I have other websites with same config. http://domain.com/xxx but now the mojoportal is moved to http://domain.com

I tested registering new account and works fine

the new issue I have got now is click register or signin I get "page cannot dispaly" both Internet explorer and Mozilla and I have to refresh the page2-3 times to browse.

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