Newsletter won't send no errors

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11/19/2012 2:17:32 PM
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Newsletter won't send no errors

Hello!

 

So I have set up a newsletter, everything looks nice. When I do a preview send it works wonderfully, when I send to subscribers it goes threw all the actions without any error log but the email never gets received  I have checked and updated my web.config and user.config.... any ideas?

 

B-

11/19/2012 2:30:07 PM
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Re: Newsletter won't send no errors

Hi,

Are you sure it is not being sent? It could be landing in the spam folder or filtered out completely by spam filters.

It takes a lot to configure an smtp server correctly such that it will be seen as trustworthy for bulk email. See the article Sending Bulk Email for additional information.

Please note that I moved this thread from the "Feature Requests" forum where you posted it to the correct forum "Questions About Site Administration". 

Best,

Joe

11/19/2012 3:29:10 PM
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Re: Newsletter won't send no errors

Joe,

 

First, sorry for dumping this in the wrong spot... my bad. 

Second, I checked my junk mail and have gone over and over and over the settings for the user and web configs but still no email... :(

11/19/2012 3:41:19 PM
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Re: Newsletter won't send no errors

Hi,

You are sending to the same address when testing preview?

When you send it it shows the progress bar and shows that it completed?

You are not seeing any clues in the mojoPortal log?

What version of mojoPortal? What version of .NET framework? What database platform?

The only other thing I can think of is if you disabled the newsletter, for example if I'm working on my local machine with a copy of the database from this site I have a setting to make sure I don't accidentally send a news letter from my development machine by adding this in my user.config to disable it:

<add key="NewsletterTestMode" value="true" />

With that setting the newsletter task just goes through the motions but doesn't actually send the email.

If the taskqueue is disabled that would also prevent the newsletter (since it depends on the task processing) but then you would not see the progress bar showing completion.

Hope that helps,

Joe

11/19/2012 3:47:01 PM
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Re: Newsletter won't send no errors

Barbra, sending of bulk email adds a lot of complications and points of failure to the process. Have you tested sending single emails from your site? As a test, you could set up a contact form instance that emails you, and see if the site is sending the message through and that you can receive it. That would be a baseline test to make sure that your site's SMTP settings are configured correctly and working. Once you've established that simple email works, you can move on with troubleshooting the newsletter.

Sorry if this is too basic, but it's always best to crawl before trying to run. Laughing

Jamie

11/19/2012 4:08:28 PM
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Re: Newsletter won't send no errors

Hi Jamie,

That would have been my first advice except she said the preview send of the newsletter worked and it uses the same configuration as it would when sending to the list.

I would lookup the subscriber used to test mailing to the list and make sure it has the correct address and that it is marked as verified. It will only send to subscribers that have been verified.

I would test with a newsletter subscriber list that has a single subscriber with my own address before trying to send to a real list.

Best,

Joe

11/19/2012 4:13:55 PM
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Re: Newsletter won't send no errors

The only other thing I can think of that could be a factor is that when sending to the list (as opposed to sending a preview), a bulk mail header is added to the message by the mailer task, and its possible your testing address has something upstream blocking mail with a bulk mail header.

Probably best actually to test sending to a small list of addresses you can check, ideally with one or more using a public service like gmail where you can be sure that nothing is filtered out completely as can be the case when using corporate email.

Hope that helps,

Joe

11/19/2012 4:46:51 PM
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Re: Newsletter won't send no errors

Okay, 

Try to answer all the questions:

 

The preview I sent is to my personal email. When I send my "bulk" email I am sending it to 1 subscriber which is my personal email. So the email should be going to the same place in both instances. We just upgraded to the newest Mojoportal version, my .NET is v4.0.

 

I do get the progress bar when I send the email and it says completed  with nothing in the log stating errors or... well anything there is nothing in the log.

 

 

Thanks for all the ideas :)

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