Shopping Cart - 'Time Out' Error when uploading a file (product)

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10/18/2010 7:46:18 PM
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Thanks Squire Dude

Shopping Cart - 'Time Out' Error when uploading a file (product)

Hi,

I'm getting a strange error when I am uploading a product ( .zip file).  It occurs at the very end of the upload (15 MB file) the error occurs at about 9 sec from the end. 

The log shows the following...

2010-10-18 20:35:32,562 INFO mojoPortal.Web.Global - Application Started.
2010-10-18 20:38:58,250 ERROR mojoPortal.Web.Global - 75.83.84.81-en-US - /WebStore/AdminProductEdit.aspx?pageid=6&mid=2&prod=0ae9b80c-c0a7-41f9-9523-7935c547ef26
System.Web.HttpException: Request timed out.
 

I have tried deleting the file and rebuilding it, I tried deleting the product item and re-creating it again... all get the same results.

Got any suggestions or Ideas?

Thanks

Squire Dude.

10/19/2010 6:41:52 AM
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Re: Shopping Cart - 'Time Out' Error when uploading a file (product)

It means the request timeout happens before the file finished uploading. You will need to configure a longer executionTimeout.

http://www.mojoportal.com/supporting-large-file-uploads.aspx

Hope it helps,

Joe

10/19/2010 11:57:19 AM
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Total Posts 383
Thanks Squire Dude

Re: Shopping Cart - 'Time Out' Error when uploading a file (product)

Thanks Joe,

I know that this is going to sound really bad.  This is all very confusing... thanks to you its a bit easier as you have put so many great comments in the config files.

How can I tell which more I am running in?  Fill, Medium Trust?  Do I need to care?

The file is a .zip 13.57MB in size... fails at about 3-4 secs remaining.

Medium Trust settings:
I have doubled the values, same results...
maxNormalRequestLength="8192"
maxRequestLength="4194302"

I just noted that on the Edit Product page I see at the bottom left corner "Error on page"!!! Nothing in the log (see below)
-----------------------------------------------------------
2010-10-19 12:47:04,023 INFO DotNetOpenAuth.Messaging.Channel - Scanning incoming request for messages: http://www.seamanmarinesoftware.com/Secure/Login.aspx
2010-10-19 12:50:19,882 ERROR mojoPortal.Web.Global - 75.83.84.81-en-US - /WebStore/AdminProductEdit.aspx?pageid=6&mid=2&prod=0ae9b80c-c0a7-41f9-9523-7935c547ef26
System.Web.HttpException: Request timed out.
2010-10-19 12:50:56,367 INFO mojoPortal.Web.WebTaskManager - deserialized WebTaskManager task
2010-10-19 12:50:56,414 INFO mojoPortal.Web.WebTaskManager - Queued WebTaskManager on a new thread
2010-10-19 12:50:56,570 INFO mojoPortal.Business.WebHelpers.IndexWriterTask - deserialized IndexWriterTask task
2010-10-19 12:50:56,585 INFO mojoPortal.Business.WebHelpers.IndexWriterTask - Queued IndexWriterTask on a new thread
2010-10-19 12:51:51,632 INFO mojoPortal.Business.WebHelpers.IndexWriterTask - started IndexWriterTask task
2010-10-19 12:51:57,148 INFO mojoPortal.Web.WebTaskManager - started WebTaskManager task
-------------------------------------------------------------------------

Thanks

Squire Dude
 

10/19/2010 1:07:56 PM
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Total Posts 383
Thanks Squire Dude

Re: Shopping Cart - 'Time Out' Error when uploading a file (product)

Joe,

I just found something else which might or might not help.

When I view the Edit Product page there is 2 pages yet I only have 3 product and the second page is empty.  Could there be a Database issue where products are being marked for deletion and therefore hidden but are still in the table?

Thanks

Squire Dude

10/19/2010 3:18:18 PM
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Total Posts 383
Thanks Squire Dude

Re: Shopping Cart - 'Time Out' Error when uploading a file (product)

Not sure which of the many solutions you have offered in the documentation and previous forms did the trick.

Thanks

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