Blank page after complete setup

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3/25/2009 9:09:17 PM
asoto
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Blank page after complete setup

Hi Joe,

First of all say thanks becasue you create a great stuff, I just installed on my macine and is working perfect. Now I am trying to deploy to my production host, I used Unleash as you suggest, the deploy was great, but when I uploaded all the files and complete the setup when click to HomePage just show a blank default.aspx, I am not sure if is related with permissions, the first time that i tried to install the application I got a permissions error, then ask to my host provider to change this issue, when he changed the permissions the setup was completed succesfully but then I got this issue.

Could be a permissions problem over the childs folder ? Do you check just the permissions for Data folder to show the message Permissions are Ok along the setup process ?

I know that is complicated give a solution because seems to no exist any error but any advice will be apreciated.

OS.Windows

Version mojoportal-2-2-9-5-sourcecode

Using Sql Server

PST. I just reproduced something similar on my box removing the skin default folder defined on web.config but on my production server the folder exists

Thanks

3/26/2009 6:42:59 AM
Joe Audette
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Re: Blank page after complete setup

Hi,

When you run the setup page and it creates the first site, it should copy all the skins from /Data/skins to /Data/Sites/[SiteID]/skins

SiteID is usually 1 for a new installation.

Maybe it failed to copy all the files and only some of them made it. I would try manually uploading the skins folder using ftp to ensure all the files are there under /Data/Sites/1/skins

Then I would double check that the /Data folder and all its children are writable by file permissions for the web process user.

Hope it helps,

Joe 

3/26/2009 7:11:18 AM
Magnetic_dud
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Re: Blank page after complete setup

i had the same problem, the culprit was a missing \skins\ folder that was not copied during setup due to permissions issues

3/26/2009 1:10:34 PM
asoto
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Re: Blank page after complete setup

Thanks for your reply.

 

Do I have just upload the skin default to Data/Skins ,  then when the setup process try to copy  the skins data/sites/[siteid]/skins/ should work ?

I mean, I can test if it is failing without upload all the skins to data/skins ?


Thanks in advance

 

3/26/2009 1:30:55 PM
Joe Audette
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Re: Blank page after complete setup

Setup will not try to copy any files if the folder /Data/Sites/[SiteID]/skins already exists, so its not going to fix it for you because that folder does exist. It seems it copied some of the files but not all of them. Please do what I suggested, use ftp and ensure all the files are there under /Data/Sites/1/skins, ie upload the skins folder beneath the /Data/Sites/[SiteID]/ overwrite any files that already exist, make sure there are no ftp transfer errors, retry until all the files make it.

Data/skins is just a catalog, the site uses skins from /Data/Sites/[SiteID]/skins

So if some files are missing just copy the catalog to the site using ftp to make sure all the skin files are there for the site.

Hope it helps,

Joe

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