Feed Manager - (504) Gateway Timeout

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8/13/2014 9:39:15 AM

Jerry McCreary

Total Posts 63

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Jerry McCreary
SureFire Studios, Inc.

Feed Manager - (504) Gateway Timeout

The feed manager pulling feeds from Events Calendar Pro is suddenly causing the site to hang up when navigating to the page with instance of the feed manager.

Can you suggest a fix or what I need to look for?

(Is this a known problem that upgrading to the latest version of mojoPortal and Events Calendar Pro would fix?)

System info:

mojoPortal Version 2.3.8.1 MSSQL
Operating System Microsoft Windows NT 6.1.7601 Service Pack 1
ASP.NET Info v4.0.30319 Running in Full Trust

Feature Versions:

STS_EventCalendar 3.4.0.5

Error:

2014-08-13 10:13:58,222 ERROR 71.80.14.120 - en-US - /mypage - mojoPortal.Web.FeedUI.FeedCache - There was a problem trying to read the feed for url http://www.mysite.com/events293rss.aspx. Ignoring.
System.Net.WebException: The remote server returned an error: (504) Gateway Timeout.
at System.Net.HttpWebRequest.GetResponse()
at Argotic.Common.SyndicationEncodingUtility.CreateWebResponse(Uri source, ICredentials credentials, IWebProxy proxy)
at Argotic.Common.SyndicationEncodingUtility.CreateSafeNavigator(Uri source, ICredentials credentials, IWebProxy proxy, Encoding encoding)
at Argotic.Syndication.GenericSyndicationFeed.Create(Uri source, ICredentials credentials, IWebProxy proxy, SyndicationResourceLoadSettings settings)
at mojoPortal.Web.FeedUI.FeedCache.GetRssFeedEntries(Int32 moduleId, Guid moduleGuid, Int32 entryCacheTimeout, Int32 maxDaysOld, Int32 maxEntriesPerFeed, Boolean enableSelectivePublishing)

Thanks,

Jerry

8/13/2014 9:45:33 AM

Joe Audette

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Re: Feed Manager - (504) Gateway Timeout

most likely a network issue or firewall issue. The web server is trying to make a server side web request to get the feed but it is failing to get a response. could be a network problem or a change in firewall settings could be blocking the web request. even though it is on the same server it still is like the server is making a request over the internet.

first step is to check the feed manually with a web browser making the request for the feed url, that is probably working fine but the web server is not able to make a similar request for some reason.

8/13/2014 9:52:35 AM

Jerry McCreary

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Jerry McCreary
SureFire Studios, Inc.

Re: Feed Manager - (504) Gateway Timeout

Yes, the feed is working fine from the web browser. I'll pass your info along to the sys admin, then followup on this post.

8/22/2014 9:03:54 AM

Jerry McCreary

Total Posts 63

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Jerry McCreary
SureFire Studios, Inc.

Re: Feed Manager - (504) Gateway Timeout

Turns out that the issue was indeed a change in the network/firewall.

Thanks Joe.

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